Solution Support Specialist

Wellington - New Zealand

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

EDMI Leading Global Smart Energy Solutions Provider

At EDMI we are dedicated to the design development and manufacturing of innovative and technologically advanced energy meters and metering systems for the global utility industry. We believe that our success is driven by a shared commitment to our core values guided by the OneEDMI Way. This philosophy shapes everything we do fostering a culture of passion accountability collaboration and continuous improvement. We are looking for individuals who share these valuespeople who thrive in an agile customer-focused environment and are driven to make a positive impact in the energy solutions sector.

Join us at EDMI where youll work alongside a team dedicated to excellence innovation and driving change for a sustainable future.

EDMI Offers:

Flexible Work-Life Balance: Benefit from flexible working hours and hybrid working.
Generous Leave Entitlements: 5 weeks annual leave diversity day to celebrate a birthday religious occasion or special occasion.
New Office & Great Location: Modern with fresh fruit and free coffee!
Competitive Remuneration Recognition & Rewards: Competitive remuneration consistent with your skills and experience. PLUS be appreciated for your contributions with reward programs that recognize achievements and celebrate milestones.
Active Social Club: Unwind and connect with colleagues at Friday drinks in the office plus regular team celebrations and events to mark milestones and achievements.
Support for Growth & Development: Ongoing professional development opportunities and career progression in an organization that supports personal growth with learning and development opportunities dedicated training days.
Passionate Purpose-Driven Inclusive Culture: Thrive in a workplace that values the individuals voice respect and inclusivity; where passion collaboration and positive change are at the core of everything we do.

About this Role:

Were looking for a Solution Support Specialist with a passion for continuous learning in a fast-evolving tech environment to join our Wellington-based Solution Support team. Youll be the first point of contact for our customers providing support and guidance on our SaaS-based metering solutions and playing a key role in ensuring customer satisfaction.

This role will support Australian business hours; therefore hours of work will range between 11am -8pm. This role also requires a willingness to participate in an on-call roster as we provide 24/7 support to our customers. The on-call period runs for a fortnight and is shared across the team.

Key Responsibilities:

Responding to and managing customer queries service requests issues and incidents
After sales product support including complex technical investigations for both hardware and software
Collation and delivery of compliant metering data to industry registered users
Consulting with customers on key projects initiatives change requests problems and incidents
Collaborate with internal teams (Development Engineering Product) to escalate and resolve complex issues
Contribute to Knowledge base articles and training materials

In this role you will:

Strong technical aptitude with good problem solving and analytical skills
Good relationship management skills and a strong customer focus
Familiarity with metering systems (Electricity Gas water) is desirable but not essential.
Experience in a customer support role using a CRM or ticketing systems is desirable but not essential.
A degree or working towards a degree in Electronics Computer Science or Engineering is desirable but not essential.

Most importantly we are looking for a team player who balances productivity with quality accepts accountability for their workload and wants to contribute to a vibrant team culture.

Apply Now

At EDMI we are committed to fostering a diverse equitable and inclusive workplace where everyone can thrive. We believe that our differences make us stronger and are dedicated to creating an environment where every individual regardless of background identity or perspective feels valued and respected. We celebrate diversity in all its forms and actively work to build an inclusive culture that promotes fairness equal opportunity and mutual respect.

This is a great opportunity to work with some truly talented people who love what they do and are excited to work in a growing global industry.

For any questions please email Chrissy Alve Customer Experience Manager at with your contact details and she will be in touch.

Eligibility Requirement: Candidates must confirm that they are eligible to work in New Zealand.

Required Experience:

EDMI Leading Global Smart Energy Solutions ProviderAt EDMI we are dedicated to the design development and manufacturing of innovative and technologically advanced energy meters and metering systems for the global utility industry. We believe that our success is driven by a shared commitment to our ...