Housing Officer

** PREVIOUS APPLICANTS MAY NOT APPLY **

Title: Housing Officer

Contract: Permanent Full-Time

Hours: 35 hours per week

Salary: 35951 per annum to 39531 per annumdependent on experience plus ECU Allowance*

Grade: 7

Reporting Office:Stratford London

Working Location: Schemes in Medway Kent and the London Boroughs ofBexley and Richmond

Persona: Agile Worker: 20% - 40% of contractual hours to be

worked from reporting office/working location (hybrid working)

Role Profile - Supported Housing

Closing date for completed applications: 10^th November 2025 at 11 PM

Interviews will tentatively be held on 19^th & 20^th November 2025.

Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more

DBS

For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit

**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Living Supported Housing team at L&Q!

An exciting job opportunity has become available for the right candidate to join us as aHousing Officer within our L&Q Living Housing Management Team. Independent Living is an integral part of what we do delivering services for customers aged 55 and over and customers with learning disabilities and mental health support needs.

We are an aspirational and forward-thinking team responsible for delivering quality housing to our customers. As our customers are always at the heart of our service we strive to deliver excellent services to the local community and work with our customers to enable them to maintain their independence and live well.

You will be covering a patch of schemes across Medway in Kent and the London Boroughs of Bexley and Richmond providing frontline housing management for our vulnerable customers.

Youll be a hard-working individual who works well under pressure and is passionate about providing excellent customer service to our customers and other stakeholders.

If this sounds like you we would love for you to apply!

Your Impact in the Role:

Youll play a key role in improving resident satisfaction building trust and making sure that residents have a home that theyre happy in.

Supporting the Housing Management team to deliver a reliable repeatable and consistent service for residents you will be responsible for all housing management functions including:

• Completing sign-ups and tenancy visits
• Carrying out health and safety checks
• Ensuring maintenance or repair work has been carried out
• Resolving neighbourly disputes or incidents of anti-social behaviour
• Offering resident meetings and tenancy advice to our vulnerable customers

What youll bring:

• Housing Management experience working with vulnerable people

• Working knowledge of health and safety requirements in relation to property management
• Proficient in using complex IT and housing systems with ability to use MS Office applications and remote working technology
• Strong written communication skills with the ability to write clearly and accurately in various stylesincluding letters newsletters and witness statementsand proven experience in report writing.
• Proven ability to solve problems independently and creatively with strong customer focus and confidence in managing challenging situations while positively adapting to change and demonstrating empathy toward others

Whilst normal office working hours are Monday to Friday 9am to 5pm occasional out of hours working may be required to meet the needs of our customers.

This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a fulldriving licence and have access to a vehicle insured for Business Use.

We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q:

Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South-East and North-West of England.

At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

If you require any reasonable adjustments at any stage during this process including application stage please email

At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

L&Q is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.

Click here to find out more about L&Q and why you should join us!