Technical Support Specialist with German

Katowice - Poland

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are recruiting for our client one of the worlds leading outsourcing companies providing customer service technical support and content moderation. The company operates across multiple European markets including Poland. The employment contract will be signed directly with a Polish employer.

This role involves direct contact with customers by phone (inbound and outbound calls) or via the Internet depending on the projects needs.

The person in this position provides customer support offers information and helps solve common issues related to the companys products or services.

We are looking for a Technical Customer Service Specialist with German who will join our team in this role you will support German-speaking customers assist in resolving technical issues and ensure a positive user experience. You dont need to be an engineer logical thinking and a willingness to learn new things are enough.

Your Responsibilities:

Answering calls from German-speaking customers.
Assisting with issues related to repairs warranties spare parts and minor malfunctions.
Providing remote troubleshooting giving technicians a little breather.
Matching products to customer needs.
Working with CRM systems (knowledge of SAS Customer Intelligence is a plus).

Who Were Looking For:

A person with German at C1 level fluent confident and comfortable in customer conversations.
English - minimum B2 level
Experience in customer service or technical support is welcome but not necessary well teach you everything.
Someone with technical intuition able to think logically and find solutions.
A candidate with a positive attitude towards people and challenges after all a smile can be heard over the phone.

What We Offer:

Salary: 7500 PLN gross/month
Full-time employment based on an employment contract.
Fixed working hours: MondayFriday between 8:00 a.m. and 6:00 p.m.
Fully paid 5-week training combining hands-on learning with mentor support.
Attractive benefits package:
Private medical care (LuxMed)
MyBenefit cafeteria
Life insurance
Language courses and development opportunities
A clear career path with real advancement potential we recognize your achievements and commitment.

Real Recruitment Solutions we are a recruitment agency that will support you throughout the entire recruitment process. By applying through us youll have the opportunity to speak with our recruiters who will provide you with all the details regarding the offer salary and employment conditions. Well guide and assist you at every stage. Our shared goal is to help you find a job youll truly enjoy.

Required Experience:

This role involves direct contact with customers by phone (inbound and outbound calls) or via the Internet depending on the projects needs.

The person in this position provides customer support offers information and helps solve common issues related to the companys products or services.

Your Responsibilities:

Answering calls from German-speaking customers.
Assisting with issues related to repairs warranties spare parts and minor malfunctions.
Providing remote troubleshooting giving technicians a little breather.
Matching products to customer needs.
Working with CRM systems (knowledge of SAS Customer Intelligence is a plus).

Who Were Looking For:

A person with German at C1 level fluent confident and comfortable in customer conversations.
English - minimum B2 level
Experience in customer service or technical support is welcome but not necessary well teach you everything.
Someone with technical intuition able to think logically and find solutions.
A candidate with a positive attitude towards people and challenges after all a smile can be heard over the phone.

What We Offer:

Salary: 7500 PLN gross/month
Full-time employment based on an employment contract.
Fixed working hours: MondayFriday between 8:00 a.m. and 6:00 p.m.
Fully paid 5-week training combining hands-on learning with mentor support.
Attractive benefits package:
Private medical care (LuxMed)
MyBenefit cafeteria
Life insurance
Language courses and development opportunities
A clear career path with real advancement potential we recognize your achievements and commitment.