Private Client Manager Harrods
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Job Summary
Job Description:
Come and join one of the worlds leading luxury travel brands.
A&K Travel Group is a dynamic collection of travel and cruise companies including Abercrombie & Kent Crystal and the worlds oldest travel agency Cox & Kings. We create unique immersive travel experiences worldwide. Our people make us a great place to work fostering a supportive environment with ongoing training and global career opportunities. We also make a difference: Abercrombie & Kent Philanthropy has supported communities for 40 years and we were recognised by Which for exceptional client care during the pandemic.
About the role
Providing a world-class personal customer service demonstrating exceptional product knowledge and building quality client relationships to achieve business goals whilst being an ambassador for Abercrombie & Kent and Harrods.
Demonstrate competency of destination knowledge worldwide and product (Tailor Made Small Group Journeys LECs Private Jet Inspiring Expeditions)
Meet or exceed established sales goals
Conduct face to face client sales meetings and appointments
Develop and maintain a network of existing and new clientele through outbound sales calls emails and in person appointments (including international) in order to build relationships
Building Client base of repeat business
Pro-active engagement of database
Exude the Harrods standards: manners presentation and service
Contribute to and attend client events
Support with partnerships with other Harrods concessions
Actively manage guest relationships with a variety of touch points (ie acknowledge birthdays anniversaries etc)
Design custom tailor made itineraries in consultation with guests for FIT and custom groups
Evaluate pricing received from DMC or Third Party suppliers to ensure value (A&K value and price value)
Communicate and advocate product and price value in support of successful conversions
Confirm required services with DMC and Third Party suppliers
Confidently use the CRM
Manage all financial aspects of booking in Travel Studio according to company guidelines
Ensure all Travel Studio booking details are complete and accurate in accordance with
department guidelines
Maximize conversions by following up on Option Quote and Quote Pending bookings in established timeframe
Research flight schedules hotel availability and other Amadeus procedures as necessary
Meet or exceed established A&K Service standards
Maintain a minimum number of hours available on the phone per department guidelines
Collaborate with Sales Assistants to coordinate all pre and final documents and assist with guest/TA contact
Collaborate with internal departments to facilitate booking process and sales
Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained
Sales projects as determined by management
About you
Previous travel experience
Luxury retail experience
What we offer
Company pension plan from start of employment with employer contributions increasing after 5 and 10 years of service
25 days annual leave in addition to bank holidays plus the ability to buy an additional 5 days or sell 5 days
Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
Discounted Gym Membership we offer a contribution of up to 35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
Life assurance
Enhanced Paid Parental Leave 18 weeks full pay regardless of gender
Employee Assistance Program includes access to wellbeing resources and counselling
1000 Recruitment Referral Bonus
Cycle to work scheme
Season Ticket Loans
Regular Social Events
If you have any queries about the position please email
EEO Statement
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
