IT Support Agent (Hybrid Flexibility)

Deerfield Beach, FL - USA

Monthly Salary: $ 18 - 23

Posted on: 15 days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

We are seeking a detail-oriented IT Support Agent focused on Application Support to join our growing technology this role you will provide end-user support for business applications troubleshoot software-related issues and collaborate closely with internal teams and vendors to ensure optimal system performance. The ideal candidate is customer-focused analytical and experienced in supporting enterprise applications in a fast-paced environment. This position offers two days of remote flexibility each week.

Responsibilities:

Serve as the first point of contact for application-related inquiries and support requests
Troubleshoot diagnose and resolve software and application issues escalating to Tier 2/3 as needed
Manage incoming tickets incidents and service requests through the IT service management system
Install configure and update applications across user environments
Provide user training documentation and guidance on system functionality and best practices
Collaborate with application owners developers and vendors to support patches upgrades and enhancements
Assist with system testing validation and quality assurance of application changes
Monitor application performance and proactively identify areas for improvement
Maintain detailed records of support activities resolutions and knowledge base materials
Support user account management and access controls within supported applications

$18 - $23 an hour

Required Experience:

Unclear Seniority

Overview:We are seeking a detail-oriented IT Support Agent focused on Application Support to join our growing technology this role you will provide end-user support for business applications troubleshoot software-related issues and collaborate closely with internal teams and vendors to ensure optim...