Information Services Supervisor

POSITION: Information Services Supervisor

CATEGORY: Supervisor I

DEPARTMENT: Information Services

SUPERVISOR: Library Manager

SUPERVISES: 3 Information Services Specialist IIs (2 full-time 1 part-time)

LOCATION:Maring-Hunt Library (MH) @ 2005 S High St Muncie IN 47302

JOB TYPE: Full-time exempt

SCHEDULE: 40 hours/week average expected

COMPENSATION: Min $42640.00 annually; sign-on bonus of $5000 after intro period completion

BENEFITS: Paid time off telehealth services provided for staff and immediate family members medical/dental/vision insurance offered life insurance/long-term disability/accidental death coverage provided Public Employees Retirement Fund (PERF) contributions 12 paid holidays educational pay professional development and skill-building opportunities and more!

ABOUT MUNCIE PUBLIC LIBRARY (MPL)

Our mission is to provide accessible and innovative services responding to the reading informational educational and enrichment needs of the community. Visit our website () to learn more about us!

• We are an equal opportunity employer and committed to diversity.
• Reasonable accommodations may be made for individuals with disabilities upon request during the hiring process and employment including for essential functions.
• We encourage interested individuals to apply even if not 100% of the position requirements are met.
• A criminal background check is required before employment.
• For any questions regarding the hiring process application job description benefits etc. please contact MPL Human Resources by emailing or by calling .

ABOUT MARING-HUNT LIBRARY (MH)

Maring-Hunt Library is located between South View Elementary School and the Wilson Apartments on the south side of Muncie. This branch offers a circulating collection of books magazines CDs DVDs and more. MH also provides free public access computer use free Wi-Fi low-cost printing and copying free programs on a variety of subjects story times for children programming for teens book clubs for adults and community meeting space. Ready Readers early literacy program and Great Achievers after school program are located in Maring-Hunt Library. Free Notary service is available by appointment. Maring-Hunt Library also has an expansive green space that provides pavilions for gatherings community garden space a health track and a StoryWalk book trail.

POSITION PURPOSE

To manage the Information Services department in assigned branch including collections programs services and staff.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully an individual must be able to perform these functions satisfactorily with or without reasonable accommodations.

• Manage assigned department staff (hiring scheduling training delegating coaching etc.)
• Plan create and implement programs and outreach activities for adults
• Promote and maintain collections; assist Library Manager with collection development
• Manage and develop information services for the community (reference technology user education readers advisory etc.)
• Primary building contact in absence of Library Manager

EDUCATION AND/OR EXPERIENCE

Required:

• MLS or equivalent from an ALA-accredited program at an accredited university
• 3 years of professional library work experience
• Obtain/maintain Indiana Librarian Certification 2 (LC2) or higher (within 6 months of employment)

Preferred:

• Supervisory experience
• Experience working with adults

KNOWLEDGE SKILLS AND ABILITIES

The requirements below are representative of the knowledge skills and/or abilities required to perform each essential task satisfactorily with or without reasonable accommodations.

• Customer Service: Provide prompt attentive and friendly customer service; represent the organization well; maintain personal accountability and ownership for providing excellent customer service; seek and respond to feedback to improve services; show willingness to go out of your way to help customers and coworkers.
• Teamwork: Cooperate and work well with co-workers and management; plan and complete job duties; help where needed; ask for help when needed; complete work in a timely manner.
• Communication: Communicate ideas and thoughts clearly accurately and respectfully; listen to others and seek to understand other perspectives.
• Technical: Comfortable in using computers appropriate software and job-related equipment.
• Adaptability: Willing to take on new challenges and responsibilities and lead others; open to change and variety within the workplace; work hard to implement change in areas of responsibility; recommend changes to improve processes and customer service.
• Image: Portray a positive image of the Library; be a strong public ambassador and promote Library programs materials and services.

This job description contains information necessary to evaluate and distinguish it adequately from other jobs. The job duties may change at the discretion of management and an employee may be asked to perform duties that are not listed. This job description does not constitute a contract between an employee and MPL.

(Revised May 2025)