Luxury Learning & Development Coordinator (Waldorf Astoria Riviera Maya)

EOE/AA/Disabled/Veterans

What are we looking for

A Learning & Development Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

• Detail-oriented
• Organized
• Service-minded
• Strong communication skills
• Team player
• Passionate about people development

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Learning & Development Coordinator supports the implementation and coordination of all training and development initiatives within the hotel. This role ensures that every Team Member receives the knowledge skills and inspiration needed to deliver exceptional and memorable guest experiences in alignment with the brands luxury standards.
The position contributes to building a culture of continuous learning engagement and excellence across all departments.

What will I be doing

• Organize and maintain the monthly and annual training calendar.

• Coordinate logistics for all training sessions including venues materials and technology setup.

• Track attendance evaluations and training completion records.

• Maintain up-to-date training files and ensure compliance with all mandatory and brand-required programs.

• Support the delivery of orientation service culture leadership and departmental skills training.

• Ensure training content aligns with the brands values tone and service philosophy.

• Support engagement and recognition initiatives that strengthen the hotels culture and team spirit.

• Communicate learning opportunities and success stories through internal channels.

• Coordinate onboarding programs including New Team Member Orientation.

• Monitor training metrics such as participation rates learning hours and satisfaction scores.

• Gather participant feedback to enhance training quality and effectiveness.

• Assist during internal or external audits related to Learning & Development or Brand Standards.