Newcomer Information & Support Worker, Swahili & Kinyarwanda Speaking

Job Title:Newcomer Information & SupportWorker Swahili & Kinyarwanda Speaking
Language: English Swahili & Kinyarwanda

Status: Regular full-time (Union position)
Vacancies:1
Wage:$25.95 - $29.76/hr (starting at $25.95)
Grid:10
Hours: 35 Hours/Week
Schedule:Monday - Friday 9:00am-4:30pm

Start Date:ASAP
End Date: March 31 2028

Date Posted:November 5 2025
Closing Date: Open Until Filled

Please note that internal applicants must apply by November 12 2025internal applications received after this date will not beconsidered as internal and seniority will not apply position will remain openuntil filled.

The Opportunity:

We are currently recruiting for the role ofNewcomerInformation and Support Worker - Swahili & Kinyarwanda speakingtojoinour team in Surrey B.C. The Newcomer Information and Support Workersprovide newcomer immigrants and refugees with information orientation servicelinking and short-term adaptation counseling to facilitate their successfulsettlement and integration into the community. As part of this process theworker acts as a liaison between the immigrant and/or refugee client and thethird-party service providers to facilitate the communication and access toprograms and services.

The Key Areas of Responsibility are:

• Gather information to assess the needs and issues of newcomer immigrants and refugees and their families and to develop and implement an action plan to meet these identified needs;
• Identify potential and actual risks and barriers encountered by the client and/or his family to access programs and services that are necessary for the successful settlement and integration into the community;
• Apply the strengths-based framework explore with the client/client family past and present coping strategies to address identified challenges/issues with the goal of facilitating the development of effective coping skills and support mechanisms;
• Assist clients in accessing appropriate programs and services for which they are eligible and to ensure successful linking to these services. This includes liaising between the client and a third-party service provider to link clients to appropriate community and government resources and support services making referrals to resources related to the economic legal social health cultural educational and recreational facilities and assisting clients to complete application forms such as child tax benefit childcare subsidy CPP MSP OAS etc.
• Provide information concerning clients rights and obligations as a service recipient and resident of Canada;
• Provide interpretation services (both language and cultural) to facilitate interaction/interface between immigrant and/or refugee clients and the community;
• Detect issues such as depression family violence substance abuse intergenerational conflicts through the early identification of warning signs that may be present in part as a result of the cultural adjustment challenges faced by the client/client family and to refer clients to the appropriate support services;
• Provide life skills support to assist immigrant and/or refugee client families in coping with various daily living activities such as banking shopping English language acquisition transportation and access to a variety of community services;
• Plan coordinate and/or provide educational workshops on a variety of topics related to the successful settlement and integration of newcomer immigrants and refugees such as household management and budgeting Canadian cultural norms and systems Canadian laws and regulations regarding child-rearing income tax social benefits etc.
• Educates and provides consultation services to other professionals and members of the community regarding immigrant and/or refugee issues needs risks and barriers with the aim of improving service delivery/access;
• Liaises with and promotes the interests of clients with service providers in the community for the purposes of program promotion case consultation referral and management;
• Establishes and maintains comprehensive inventories of community resources to make available to immigrant and/or refugee clients;
• Maintains necessary case notes records and client files;
• Maintains accurate statistics and report them monthly;
• Attends program planning/review meetings monthly team and all-staff meetings and special meetings as required;
• Participate in the agencys PQI and accreditation processes;
• Assists with the monitoring development and implementation of quality assurance measures and an outcome measurement system;
• Other duties as assigned;
• Adheres to the Policies and Procedures of the department and the Society.

Qualified candidates will possess:

• Degree in Social Work or related human services or Diploma in Community Social Services and one (1) year recent community services related work experience or an equivalent combination of education training and experience;
• Written and verbal fluency in English Swahili & Kinyarwanda Speaking at a professional level;
• Demonstrated knowledge of the needs and issues of immigrants and refugees in Canada;
• Must be comfortable working with individuals who have experienced trauma;
• Ability to respond to or assist in emergency situations;
• Strong interpersonal mediation negotiation and conflict resolution skills;
• Knowledge and understanding of legislation and policies relevant to immigrants and/or refugees in Canada;
• Knowledge in the areas of needs and risk assessment family dynamics the impact of trauma and the settlement and integration process;
• Ability to promote and implement education and support group services;
• Demonstrated cultural awareness in working with others;
• Sound knowledge of community resources programs and services;
• Demonstrated ability to independently and as part of a team;
• Working knowledge of standard office equipment and software applications;
• A Valid Class 5 Drivers License and access to a vehicle is considered an asset.

A Criminal Record Check is a requirement ofemployment.

Please note that we currently have staff on the recall an applicant on the recall list applies to this vacancy the provisionsunder Article 13.5 Recall of the Collective Agreement will applyand we will not consider internal applications from those with lessseniority.

APPLICATION REQUIREMENTS:

To apply please upload your resume and cover letter asseparate attachments. As part of the application process you will beprompted to complete a short questionnaire. Please ensure all questions areanswered.

To view all opportunities at DIVERSEcity INFORMATION:

This position is based in our Surrey office and offers ablend of in-office and remote work. DIVERSEcity has implemented newsafety procedures for in-office and in-person work to view our safety planplease visit candidates will be provided with the training and equipment tosafely carry out their duties ensuring the best protection for our staff andclients.

This position is not available for sponsorship onlycandidates legally entitled to work in Canada can be considered. Resumesmay be reviewed as they are received and the position may close withoutnotice.

DIVERSEcity is committed to employment equity and encouragesapplications from people of all gender identities and expressions persons withdisabilities Indigenous peoples and visible minorities. Persons withdisabilities who anticipate needing accommodations for any part of theapplication and hiring process may contact our HR department Any personal information provided will be maintained inconfidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registeredcharity devoted to helping newcomers. For 46 years we have focused on providingspecialized services newcomers to find employment learn English find housingdeal with family challenges work through mental health issues and accessmedical care. DIVERSEcity is a client-centred organization committed to qualityand accountability. We value growth respect integrity and learn more about DIVERSEcity visit us at thank all applicants for their interest in thisopportunity; however only those selected for an interview will becontacted.