Biomedical Engineer (Support Specialist)

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 06-11-2025

Vacancies: 1 Vacancy

Job Summary

Manage process and handle complex installations repairs and preventive maintenance to ensure the successful utilization of Brainlab products.
Manage and resolve product issues through independent troubleshooting and utilization of engineering expertise.
Identify and communicate service-related trends based on end user experiences and system utilization as a means towards product improvement.
Act as key escalation point for technical regional onsite issues.
Drive continuous technical skill development to improve Customer Support related KPIs (e.g. equipment uptime system issue resolution and customer satisfaction).
Collaborate and strategize with Product Support team to provide regular content for team calls/meetings (e.g. provide technical knowledge transfer share best practices unique system issue cases etc.).
Manage communication process with customers including by providing timely updates before during and after installations/upgrades repairs & other service-related events.
Collaborate and strategize with Regional Support Manager to plan organize and implement all assigned service tasks within the region.
Maintain a professional demeanor during all interactions both internal and external to Brainlab.
Teach end users and staff the process for the proper use of Brainlab equipment.
Manage the process for teaching customers on the services offered by Brainlab (e.g. during warranty service contract period and while under Time & Material).
Keep abreast of developments regarding Brainlab and competitive products and services.
Successfully complete company and product trainings as needed to maintain required certifications.
Complete service documentation in a timely fashion in order to meet regulatory compliance.
Review evaluate and update Salesforce documentation for the region.
Manage and implement other special projects as requested by management (e.g. regional product launches).
Ability to travel 75%
Notwithstanding the foregoing nothing in this job description alters your at-will employment status. Additional duties may be assigned in the discretion of Brainlab.

Qualifications :

B.S. in Biomedical Engineering Electrical Engineering Mechanical Engineering or IT Technology required.
Must be a self-starter working without close supervision and be able to successfully manage service activities in assigned territory.
Demonstrated engineering experience with medical devices.
Computer expertise familiarity and demonstrated expertise with hardware troubleshooting.
Able to apply critical thinking and perform analysis successfully under challenging conditions in a clinical environment.
Knowledge of medical linear accelerator or microwave RF systems and computer networks preferred.
Robotics and/or electro-mechanical systems service experience preferred.
Proficiency in the use of test equipment and hand tools including oscilloscopes multi-meters.
Excellent organization and time management skills and the ability to manage many work streams simultaneously.
Excellent written and oral communication skills.
Professional and confident demeanor.
Works well in a team environment and individually.
Proactively approaches his/her contribution to the organization.
Demonstrates leadership abilities.
High comfort level with software and technology in general.
Work safely in confined areas including high current/ high voltages modulators (20- 50 kV 1500A) and use peripheral vision to gauge distances. The confined areas have potential hand/arm traps. Depth perception is critical.
Must be able to lift 50 pounds and work on ladders.

Additional Information :

In return for the experiences listed above we will provide a business casual environment competitive compensation package including medical dental life LTD STD and matching 401k benefits and much more.

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Brainlab Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.

Brainlab participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process please send a request to .

Remote Work :

Employment Type :

Full-time

Manage process and handle complex installations repairs and preventive maintenance to ensure the successful utilization of Brainlab products.Manage and resolve product issues through independent troubleshooting and utilization of engineering expertise.Identify and communicate service-related trends ...

Manage process and handle complex installations repairs and preventive maintenance to ensure the successful utilization of Brainlab products.
Manage and resolve product issues through independent troubleshooting and utilization of engineering expertise.
Identify and communicate service-related trends based on end user experiences and system utilization as a means towards product improvement.
Act as key escalation point for technical regional onsite issues.
Drive continuous technical skill development to improve Customer Support related KPIs (e.g. equipment uptime system issue resolution and customer satisfaction).
Collaborate and strategize with Product Support team to provide regular content for team calls/meetings (e.g. provide technical knowledge transfer share best practices unique system issue cases etc.).
Manage communication process with customers including by providing timely updates before during and after installations/upgrades repairs & other service-related events.
Collaborate and strategize with Regional Support Manager to plan organize and implement all assigned service tasks within the region.
Maintain a professional demeanor during all interactions both internal and external to Brainlab.
Teach end users and staff the process for the proper use of Brainlab equipment.
Manage the process for teaching customers on the services offered by Brainlab (e.g. during warranty service contract period and while under Time & Material).
Keep abreast of developments regarding Brainlab and competitive products and services.
Successfully complete company and product trainings as needed to maintain required certifications.
Complete service documentation in a timely fashion in order to meet regulatory compliance.
Review evaluate and update Salesforce documentation for the region.
Manage and implement other special projects as requested by management (e.g. regional product launches).
Ability to travel 75%
Notwithstanding the foregoing nothing in this job description alters your at-will employment status. Additional duties may be assigned in the discretion of Brainlab.

Qualifications :

B.S. in Biomedical Engineering Electrical Engineering Mechanical Engineering or IT Technology required.
Must be a self-starter working without close supervision and be able to successfully manage service activities in assigned territory.
Demonstrated engineering experience with medical devices.
Computer expertise familiarity and demonstrated expertise with hardware troubleshooting.
Able to apply critical thinking and perform analysis successfully under challenging conditions in a clinical environment.
Knowledge of medical linear accelerator or microwave RF systems and computer networks preferred.
Robotics and/or electro-mechanical systems service experience preferred.
Proficiency in the use of test equipment and hand tools including oscilloscopes multi-meters.
Excellent organization and time management skills and the ability to manage many work streams simultaneously.
Excellent written and oral communication skills.
Professional and confident demeanor.
Works well in a team environment and individually.
Proactively approaches his/her contribution to the organization.
Demonstrates leadership abilities.
High comfort level with software and technology in general.
Work safely in confined areas including high current/ high voltages modulators (20- 50 kV 1500A) and use peripheral vision to gauge distances. The confined areas have potential hand/arm traps. Depth perception is critical.
Must be able to lift 50 pounds and work on ladders.

Additional Information :

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process please send a request to .

Remote Work :

Employment Type :

Full-time

Key Skills

Design Controls
Calibration
FDA Regulations
LabView
Physiology Knowledge
Military Experience
Minitab
Research Experience
Medical Imaging
Research & Development
Plastics Injection Molding
Optics

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About Company

Brainlab

Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.Serving physicians, medical professionals and patients i ... View more

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