Data Driven Decisions Program Manager (WMS2)

The Department of Revenue (DOR) is currently seeking to fill our Data Driven Decisions Program Managerposition in Tumwater WA. We are looking for a dynamic organizational development professional who can collaborate with leaders across our agency and mature our comprehensive program devoted to building knowledge skills and abilities to maximize the use of data for strategic planning and operational day-to-day decision making. The incumbent will continue to build an enterprise-wide program to ensure Revenue delivers the following benefits:

• Data and analytics are aligned with and support strategic and business outcomes.
• Strategic data use is valued and prioritized.
• Information is shared openly.

Are you excited to help organizations build knowledge skills and abilities to:

• Effectively tell their story. For example: What has happened How effective or efficient was it What was the end result
• Look at comparisons over time identify historical trends or cycles that can help inform decisions on areas such as future work efforts processes training and resource allocation.
• Use data to evaluate competing approaches and solutions.

If you answered yes we look forward to seeing your application! Please apply!

The Data Driven Decisions Program Manager is responsible for integrating data driven decisions and performance management into Revenues culture. The program reinforces a data driven culture of using data to make decisions responsive to customers stakeholders and the evolving opportunities and risks in an ever-changing business environment.

This position coordinates the maturing and sustainment of a data driven culture throughout the agency by collaborating with strategic partners and provides guidance through mentoring coaching and teaching.

The Data Driven Decisions Program Manager is part of the Office of Efficiency and Accountability. This position reports directly to the Innovation Administrator in the Executive Division. The Office of Efficiency and Accountability actualizes the Directors and Governors commitment to make state government more efficient and effective and center our customers in every decision by integrating continuous improvement data-driven decisions change management and strategic thinking into Revenues culture. The OEA fosters efficiency and accountability through the following services:

• Creating structures for problem-solving innovation and managing change.
• Providing models and templates to offer individualized support.
• Consulting and coaching services to strengthen implementation.
• Building knowledge skills and abilities in continuous improvement data-driven decision-making change management and strategic thinking.

DORis a dynamic learning organization where you will experience a remarkable work-life balance with amazing leadership and talented co-workers ready and focused to achieve the agencys goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color immigrants refugees LGBTQ people with disabilities and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health dental and vision coverage deferred compensation plans and as a public service employee you may also be eligible for student loan forgiveness.

Visit these links to watch our recruitment video to find out more about our agency and seewhat our employees say about why Revenue is a great place to work.

The Data Driven Decisions Program Manager will develop and sustain three areas of the of the Data Driven Decisions Program which include:

• Administration of the Data Driven Decisions Program:
  • Oversee how the agency prioritizes maintains and presents data and information to measure performance.
  • Lead identification of the agencys Key Performance Indicators and provides ongoing oversight of the agencys metrics/performance.
  • Manage processes related to the publication and maintenance of Revenues Executive Dashboard including efforts to update content when appropriate.
  • Collaborate with assistant directors and their staff analysts/consultants to ensure work is aligned with the agencys strategic priorities and that leaders are developing innovative solutions to the challenges of achieving results (including effectively cooperating across divisions and with other agencies).
  • Work with divisions and teams to create dashboards and data visualizations.
• Organizational Capacity Building:
  • Facilitate an Analysts Community of Practice to increase cross-agency knowledge skills and abilities development coordination and communication.
  • In partnership with Assistant Directors and agency program leaders lead a workgroup that provides support in furthering divisional/program needs to gain efficiency and better serve customers and optimize the use of the agencys resources.
• Leadership Development:
  • Provide coaching and support to Revenues Leadership and Executive Teams on a recurring basis regarding the agencys performance including:
    • Executive Dashboard

• Fundamentals Map Measures
• Agency Key Performance Indicators

The required qualifications are key competencies that you can successfully demonstrate through any combination of experience or education. To join our team you must possess the following knowledge skills abilities and competencies listed below:

Strategic Planning and Leadership:

• Identify key organizational goals and align data initiatives to support strategic objectives.
• Assess current data capabilities and recommend future investments to enhance analytics functions.
• Guide project teams in the use of problem-solving techniques to achieve measurable efficiency gains.

Data-Driven Decision Making

• Collect and analyze data to generate insights that drive policy recommendations.
• Use tools such as PowerBI to analyze and generate insights.

Coaching and Mentoring Data-Driven Decision Making

• Support staff in applying data analytics to make informed business decision
• Increase staff understanding of data tools and concepts for practical application.

Engagement

• Facilitate discussions to ensure data initiatives support cross-functional needs.
• Translate complex data findings into actionable recommendations for decision-makers.

Program Management

• Define project scope timelines and deliverables to ensure successful implementation.
• Monitor project progress and assess impact against key performance metrics.

Performance Measurement

• Design performance metrics and dashboards that align with strategic goals.
• Provide leadership with insights into efficiency effectiveness and impact.

Team Leadership

• Provide guidance and professional development opportunities.
• Encourage knowledge sharing and innovation within the team.

Policy Development

• Develop policies that balance security with open data initiatives.
• Define best practices for data stewardship and compliance
  

Preferred qualifications include:

• 1-2 years experience using Power BI and other data analysis and visualization tools.
• Bachelors degree in organizational effectiveness human resources business administration or related field and three years relevant/practical experience in enterprise performance management Data Driven Decisions or continuous improvement program development.
• Lean Six Sigma Belt certification.
• Formal organizational change management training or certification such as Prosci Change Practitioner
• Knowledge and practical application of data analytics tools.
• Practical experience with strategic planning development and implementation.

To apply:

• Complete the online application in detail
• Attach a letter of interest explaining your interest in the position and how you meet the qualifications listed
• Attach a current resume.
• Include three or more professional references with current contact information.

Questions

My name is Chuck and I am here to assist you with this amazing opportunity. As a retired veteran and career state employee I understand how important it is to find meaningful work in an organization with strong values a good culture attractive benefits and with a great work & life balance. We have all of this at Revenue. Please feel free to reach out to me with any questions that you may have or with any help you may need. My email is or if you prefer you may contact me by phone at.

To take advantage of Veterans preference please attach your DD-214 member 4 long form or your NGB-22. Please black out your social security number and date of birth before attaching.

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful inclusive culture for people with disabilities as well as members of all protected groups and statuses. We encourage you to apply.

Prior to a new hire a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

If you need help during the application process please call the Human Resources Office at . Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-.