Customer Service Administrator
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Job Location:
Milton Keynes - UK
Monthly Salary:
Not Disclosed
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
Due to continued growth our Milton Keynes site are now recruiting for a Customer Service Administrator to join their friendly team on a on a full time permanent basis.
Salary: 24744 per annum.
Working hours: Monday - Friday 8am-4pm.
As a Customer Service Administrator you will support the day to day administration of Customer Services offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.
Job responsibilities of Customer Service Administrator include:
- Answering emails for both internal and external personnel.
- Problem solving for client customer and Internal departments.
- Meeting customer and client expectations.
- Resolving customer and client queries.
- Collating accurate information for client KPI packs and internal business reporting.
- Maintain a high level of customer/ client focus.
- Provide various reports for clients in a timely manner.
- Check PODs have cleared on the system investigate and clear down unallocated PODs.
- Chase outstanding PODs from hauliers depots etc.
- Ensure the completion and circulation of reports to relevant stakeholders.
- Other administration tasks as determined by the Customer Service Manager.
Qualifications :
- Passion for delivering an exceptional customer service experience.
- Attention to detail/ accuracy.
- Good geographical knowledge.
- Proficient in computer literacy including Microsoft Excel PowerPoint and Outlook.
- SAP experience.
- Excellent communication skills in order to deliver accurate information.
- Ability to work in a fast paced environment.
Additional Information :
As part of our drive to make Great Bear a great place to work we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our people are the driving force behind our success which is why we offer a wide range of benefits which include:
- Annual Leave 28 days inclusive of the bank holidays.
- Pension scheme We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance - x2 your annual salary.
- Wellness Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days 365 days a year.
- Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition We recognise that employees have gone the extra mile via Employee of the Month and Year special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Culina Group is a market leading provider of high quality logistics services for food and drink companies in the UK and Ireland. We serve a sizeable portfolio of customers - ranging from niche operators to major multinational companies - across our vast depot network, comprised of ov ... View more
