Field Account Manager

Watford - UK

Monthly Salary: Not Disclosed

Posted on: 06-11-2025

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

Location: Field Based - South
Salary: Up to 40000 with uncapped commission Plus Company Car/Car Allowance
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30

Responsibilities

1. To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers

It is your responsibility to ensure you see your customer every 3 months for account reviews
It is your responsibility to increase product penetration across the existing business base of customers via a high level of product knowledge across the Daisy product portfolio.
To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
By effective questioning of customers establish customers needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
All quotes must be completed through the new Daisy Central system or on the templates provided by the business
To ensure your product knowledge is at a level that enables you to spot opportunities to improve customers effectiveness/ improve their efficiency / reduce their operating costs.
All quotes to customers must be provided within 48 hours of meeting SAT.
To ensure you deliver great account management to your base to drive re-signs and more cross sell opportunities.
Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.

2. Managing your existing base customer service responsibilities

It is your responsibility to raise a case with customer service for customers with service issues and ensure all relevant details are provided within DC.
The responsibility for ensuring that the case has been resolved lies with you and you must communicate with the customer at all times.
Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers expectations.
If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action

Qualifications :

Telecoms experience is required on large size customers
Experience in Account Management
Clear understanding of the objectives of commercial businesses across multiple verticals
An understanding of sales process
Can demonstrate the sales process
Can clearly articulate Daisys core vision/competencies and product portfolio

Additional Information :

25 days holiday bank holidays with an extra day for each year of service (up to 30 days!)
An extra day off on your birthday or if youre getting married
500 referral bonus bring great people get rewarded!
Professional development training and support to help you grow
Eye care vouchers and discounted Medicash membership for healthcare savings
Sim deals for you and your family/friends
Exclusive discounts and savings at over 1200 retailers

Remote Work :

Employment Type :

Full-time

Location: Field Based - SouthSalary: Up to 40000 with uncapped commission Plus Company Car/Car AllowanceWorking Hours: Monday to Friday 8:30/9:00 - 17:00/17:30Responsibilities1. To achieve Net growth and increase product penetration through cross selling Daisy products into existing customersIt is ...

It is your responsibility to ensure you see your customer every 3 months for account reviews
It is your responsibility to increase product penetration across the existing business base of customers via a high level of product knowledge across the Daisy product portfolio.
To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
By effective questioning of customers establish customers needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
All quotes must be completed through the new Daisy Central system or on the templates provided by the business
To ensure your product knowledge is at a level that enables you to spot opportunities to improve customers effectiveness/ improve their efficiency / reduce their operating costs.
All quotes to customers must be provided within 48 hours of meeting SAT.
To ensure you deliver great account management to your base to drive re-signs and more cross sell opportunities.
Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.

2. Managing your existing base customer service responsibilities

It is your responsibility to raise a case with customer service for customers with service issues and ensure all relevant details are provided within DC.
The responsibility for ensuring that the case has been resolved lies with you and you must communicate with the customer at all times.
Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers expectations.
If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action

Qualifications :

Telecoms experience is required on large size customers
Experience in Account Management
Clear understanding of the objectives of commercial businesses across multiple verticals
An understanding of sales process
Can demonstrate the sales process
Can clearly articulate Daisys core vision/competencies and product portfolio

Additional Information :