Senior PM for Disputes Experiences

 We are looking for a creative and entrepreneurial product manager to develop products and services that drive innovation and growth for our Post Purchase products within Visa Acceptance Solutions. As a Sr Product manager Post Purchase Platform you will define solutions with executable business requirements and user stories working with cross functional stakeholders including Visa technology teams regional solutions teams customer service relationship management and sales teams to jointly leverage our respective strengths and introduce innovative post purchase product solutions in a timely fashion. You should possess knowledge of both established and emerging payments and post payment flows and the solutions utilized by merchants resellers enablement partners and issuers. 

You will

-Own the features for Post Purchase management.  This includes conceptualizing how the features or experiences should be built in line with the Post purchase Platform strategy researching feasibility (e.g. legal/risk concerns) assessing pilot and scaling implications and product dependencies and determining core technical and design requirements

-Understand the customer pain points and build delightful solutions. Interact directly with clients and executive leadership to evangelize innovating solutions.

- Drive GTM strategy in partnership with Sales marketing and other business teams by managing the pilot pipeline and planning for product launches. Oversee product execution all the way through to implementation and end-consumer adoption/usage.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD
Extensive professional experience in a similar role within payment solutions fintech or mobile money sectors with a demonstrable track record of successful product launches.
Expertise in digital and mobile payment platforms digital and mobile commerce experiences
Experience with a range of consumer use cases spanning merchant business and payments.
Experience working across Payment Processing solutions card and account based multi-rail solutions SMB Payments.
Exceptional communication and interpersonal abilities adept at bridging gaps between diverse business functions.

Preferred Qualifications
Working knowledge of payments ecosystem especially chargebacks is highly desired
Robust competency in leading early-stage product development design and management across markets with high regulatory constraints.
Experience building products for enterprise leveraging AI models or AI augmented capabilities is a plus.

Working with API-based products is a plus.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $152200 to $245400 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time