Senior Principal Inbound Product Manager

Were not yesterdays IT department; were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AI-driven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love co-creating using and highlighting our own products to do it. Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them. 

Are you passionate about shaping digital learning experiences that empower individuals and businesses to thrive Were looking for a motivated Product Manager to drive innovative user-centric solutions in the realm of digital learning and growth.  

What you get to do in this role: 

• Own and manage features and experiences crucial to our business and key market segments. 
• Deliver seamless digital learning experiences for ServiceNow users customers and employees. 
• Design foundational UX components for consistent user-friendly learning experiences across the digital ecosystem. 
• Develop and manage content strategies ensuring that learning materials align with educational objectives and user needs. 
• Research and create detailed technical requirements including user stories to guide engineering teams in the development of LMS features. 
• Collaborate with cross-functional teams such as content creators instructional designers microservices analytics design and enterprise architects to align priorities and roadmaps. 
• Engage with internal and external customers to understand their learning needs fostering collaboration. 
• Assess technical feasibility and constraints seeking support from other tech teams when necessary. 
• Define product performance metrics using research and customer feedback focusing on learner engagement and success. 
• Deliver with an iterative approach from Proof of Concept (PoC) to public launch incorporating feedback at each stage. 
• Ensure timely product delivery across the organization coordinating with multiple teams. 
• Address technical challenges and coordinate solutions across multiple teams ensuring the LMS is robust and scalable. 
• Ensure product compatibility and integration across different scenarios including various devices and platforms. 
• Manage user documentation for your products ensuring that learners and instructors have the resources they need. 
• Stay updated on emerging technologies to contribute to innovative learning solutions such as AI-driven personalization or gamification. 
• Build relationships with key decision-makers in education and training departments. 

Deliverables: 

• Product specifications for features APIs and experiences. 
• Functional and Technical KPIs/metrics focused on learning outcomes. 
• Product hypotheses and experimentation strategies to enhance. 
• Use cases and user stories. 
• Pitch presentations and shareable one-pagers for stakeholders. 
• Acceptance criteria for products and features. 
• Functional documentation and adoption strategies for learners and instructors. 

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Minimum of 12 years of Product Management experience with time spent on e-learning products. 
• Hands-on experience with development and management of consumer-focused digital products. 
• Ability to lead and influence business and technical teams in a matrixed environment. 
• Familiarity with SaaS and/or cloud-based solutions particularly in the context of educational technology. 
• Background in software development software testing or technical consulting including experience with the Now Platform and other ServiceNow applications. 
• Well-versed in agile methodologies and toolsincluding Confluence Jira Slackand experience working in an agile/scrum environment. 
• Experience working for leading SaaS companies with a diverse customer base spanning small business owners SMBs and enterprises. 
• Experience with technical delivery teams leveraging continuous delivery for launch. 
• Adept at developing and delivering complex products at high velocity and with aggressive deadlines. 
• Strong analytical approach with attention to detail and excellent reporting skills. 
• Ability to manage stakeholder relationships effectively internally and externally especially with educators and trainers. 
• Ability to effectively communicate to diverse groups of stakeholders including technical teams educators and executive leadership. 
• Exceptional organizational and planning skills with a focus on delivering impactful learning experiences. 

FD21

For positions in this location we offer a base pay of $187600 - $328300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time