Associate Product Manager
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Job Location:
Greenville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Associate Product Manager
Location: Remote (U.S.)
Team: Product Management
Reports to: Director Product
The Product team at ServiceChannel builds the platform that powers facilities management for the worlds leading brands. Every day our customers multi-site operators across retail restaurant and grocery rely on us to manage repairs maintenance and provider performance across thousands of locations.
As an Associate Product Manager (APM) youll join a high-impact team responsible for evolving this core platform. Youll partner with senior product leaders engineers and designers to define and deliver capabilities that streamline work order management improve provider transparency and help facilities teams operate more efficiently.
This role is ideal for a curious driven early-career product professional who thrives on solving real-world operational problems through software. Youll learn to translate customer needs into actionable product requirements build your product craft and help shape the next generation of ServiceChannels platform.
What Youll DoProduct Discovery & Definition
- Partner with Senior PMs to research customer problems interviewing facilities managers technicians and service providers to understand pain points and workflows.
- Synthesize insights from data support tickets and platform usage to identify opportunities for improvement.
- Support the creation of Product Requirement Documents (PRDs) ensuring clarity on user needs business value and success metrics.
- Contribute to defining Minimum Marketable Products (MMPs) the smallest most focused solutions that deliver measurable value.
Execution & Delivery
- Collaborate with Engineering and UX through the development cycle clarifying requirements tracking progress and validating outcomes.
- Test product releases gather customer feedback and recommend iterations based on learning.
- Assist in preparing release communications and enablement materials for internal and customer audiences.
Measurement & Learning
- Define KPIs and success metrics with your product pod measure performance post-launch and document insights.
- Contribute to ServiceChannels continuous learning culture through retrospectives data reviews and customer debriefs.
- Learn the craft of roadmapping innovation practices and ServiceChannels Lean Portfolio Management process.
- The lifecycle of a work order from problem identification to provider dispatch invoicing and analytics.
- How facilities teams and service providers interact within the ServiceChannel ecosystem.
- Product discovery frameworks experimentation and data-driven decision-making in a B2B SaaS environment.
- How to balance strategic vision with day-to-day execution a hallmark of product leaders at ServiceChannel.
Must-Have Skills
- 12 years of relevant experience (e.g. product UX engineering consulting or operations)
- Demonstrated ability to break down complex workflows and communicate them clearly
- Curiosity analytical mindset and a bias for action
- Comfort working with data (SQL Excel or analytics tools)
- Excellent written and verbal communication skills
Nice-to-Have
- Experience or familiarity with B2B SaaS products
- Exposure to Agile or Scrum workflows
- Background in computer science engineering economics or a related field
- Interest in operational domains such as logistics field service or facilities management
Required Experience:
IC
Key Skills
- Marketing
- Quality Assurance
- Agile
- Product Demos
- Analysis Skills
- Jira
- Project Management
- Product Management
- Qualitative Analysis
- Confluence
- Internet Of Things
- Product Development
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
