Service and Support Engineer

Refeyn is the worlds pioneer in mass photometry a ground-breaking technology that weighs individual molecules and particles with light. It transforms our ability to characterise the composition structure and dynamics of biomolecules and biomolecular complexes nanostructures and viral capsids.

Since being spun out of the University of Oxford in 2018Refeyn has been developing mass photometry instruments and delivering them to customers around the world at leading academic institutions and in biopharma. We are continuously pushing the boundaries of what mass photometry can achieve.

With headquarters in Oxford UK as well as offices in the US we are a growing global company with a team of over 170 employees (and growing). In addition to achieving market success Refeyn has attracted a high level of investment we raised $70m in our Series B funding round in March 2022.

At Refeyn we are fiercely proud of our talented workforce whose creativity tenacity and skills have enabled us to evolve into a successful well-funded and rapidly growing company in just a few years. To achieve our ambitions to transform analytical workflows in the life sciences biopharma and beyond with mass photometry we are continuing to expand our workforce.

We strive to be an outstanding place to work by maintaining a positive and inclusive culture offering competitive salaries and benefits encouraging ongoing training and development plus of course plenty of other perks.

Refeyn is proud to use anonymised hiring practices. Identifying information such as a candidates name email address date of birth and photo will not be visible to the hiring manager when they review CVs.

Role:

The Service & Support Engineer will perform installation preventative maintenance and service on Refeyn instruments both in house and on customer sites and to assist with installations where necessary.

Responsibilities:

• Perform annual preventative maintenance visits on installed instruments
• Repair instruments both on customer sites and in house within the required time frame
• Provide remote support to customers sales and applications team in case of immediate service issues
• Install instruments and AutoMP retrofits where required
• Coordinate and conduct basic user training
• Contribute to ongoing efforts to improve service and training documentation/procedures
• Liaise with Manufacturing and R&D (hardware and software) teams to improve instrument reliability
• Contribute to service data collection
• Assist with service stock management
• Take responsibility for data and record keeping for installed instruments
• Work with Manufacturing team to ensure instruments are delivered to the customer on time as required
• Assist Manufacturing on occasion

Qualifications:

• BSc or Masters Degree in Engineering/Physics
• Use of sensitive scientific equipment 3 years
• Customer facing interaction 1 year

Knowledge and Experience:

Required:

• Working in a laboratory requiring personal protective equipment (PPE) and the handling of sensitive scientific equipment
• Experience troubleshooting complex scientific equipment
• Experience with electronic assemblies and/or optical systems

Desirable:

• Experience working with scientific instrumentation software troubleshooting
• Experience with liquid handling robots
• Experimental experience with proteins DNA or other biomolecules

Location:

• Singapore

Start date:

We are looking to hire this person on or after January 1 2026.

Additional Requirements:

• Right to work in relevant country required as standard for all roles
• Passport holder and ability to travel Yes/No
• Car/drivers licence with relevant insurance Yes/No
• Travel: Some/Moderate/Extensive

We are happy to provide information about our benefits in Singapore.

Refeyn is committed to being an equal opportunities employer. We are working hard to create a safe and empowering environment for all and firmly believe that there is great strength in building teams with different voices experiences perspectives and backgrounds. We welcome applicants from all sections of society to join us on our mission to transform analytical workflows using the power of light.