KYC COE Lead

Were on the hunt for an experienced COE KYC Lead to join our high profile Know Your Customer Team. Our COE KYC team is responsible for the implementation and execution of ING Australias Know Your Customer (KYC) and anti-money laundering (AML) program. Are you ready to make an impact

As our COE KYC Lead youll steer the implementation and execution of the KYC/FCP strategy while ensuring compliance with regulatory requirements global standards and effective risk management by holistically managing risks regulatory and operational impact at the functional level.

Additionally youll inspire develop and embed run change and delivery expertise and both encourage and role model innovation within your team and across the KYC/FCP function. This is a hands-on role working closely with the Head of KYC/FCP to also execute a data driven strategy in relation to change and continuous improvement (CI) initiatives across the function

Furthermore you may be frequently asked to communicate and attend including presenting verbally and via written papers incl. business cases at various Committees and with Senior Leadership Team members including members of ING Australias ExCo and Global Program Leads.

This is a permanent role based in Sydney.

What youll do

• Develop and monitor the overarching plan of key activities and deliverables as part of IBALs KYC program including regulatory and global commitments as well as remediation activity while ensuring strong governance over all elements of the KYC program.

• Ensure a strong governance and controls environment to ensure all known risks and events are documented with robust action plans in place and managed through to completion.

• Lead the KYC Analytics activities responsible for reporting on IBAL KYC program performance supporting KYC Operations with operational reporting as well as portfolio level customer analysis.

• Manage across a cross functional team to ensure delivery of this activity and ensuring appropriate interventions are put in place to resolve issues.

• Represent and drive KYC function related initiatives and CI efforts with internal and external stakeholders incl. Group.

What were looking for

• Previous experience leading a large KYC team within a Financial Services environment.

• A strong background in AML/CTF/Governance ideally with experience in regulatory projects.

• Demonstrate knowledge and experience working with Operational Risk Management Framework.

• Proven experience in the successful initiation and implementation of change.

• The ability to function effectively in a high-pressure complex environment whilst managing multiple priorities

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know if you require any support or adjustments when you apply. Let us know if youd like to chat with an LGBTQ Confidential contact.

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

ContactSabrina Huynh

Applications close Wednesday the 19th of November.

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