PAL Advanced Analytics and Intelligent Solutions (Executive Manager level)

At ING Australia we celebrate individualitybecause we know that diverse perspectives spark innovation. Thats why we offer a career journey thats as unique as you are. With global reach an inclusive culture and cutting-edge technology at your fingertips youll be empowered to grow lead and thrive.

Were looking for a visionary leader in Data Analytics and AI to help shape the future of our Retail business. With deep expertise in Advanced Analytics and Intelligent Solutions youll lead a data-driven transformation that enhances customer experiences and drives strategic outcomes. This role sits within our Customer Interactions Tribe where collaboration and creativity are at the heart of everything we do.

As Product Area Lead Advanced Analytics and Intelligent Solutions youll play a pivotal role in the Retail Banks leadership team driving data-led transformation across customer journeys product offerings and operational excellence. Reporting to the Tribe Lead of Customer Interactions youll shape and execute multi-year analytics roadmap that embeds AI machine learning and advanced analytics into the heart of Retail Banking processesfrom business strategies to personalisation and channel optimisation. Youll work closely with executive stakeholders champion innovation and ensure measurable impact through strong governance and prioritisation.

Youll play a hands-on role in strengthening analytics capability within Retail Bankingembedding practical tools processes and skills that enable smarter decisions every day. By fostering a culture of collaboration and continuous improvement youll help teams confidently apply data-driven insights to real customer and operational challenges. Success will come from your ability to build trust guide execution and turn complex problems into clear actionable solutions that deliver measurable impact.

Ready to make an impact

What youll do

• Own the P&L for analytics initiatives ensuring commercial outcomes are aligned with strategic priorities.
• Drive direct impact on delivery overseeing execution of end-to-end analytics solutions across Retail business units.
• Develop and execute a multi-year analytics roadmap aligned to Retail Banking priorities (e.g. lending deposits customer engagement).
• Embed AI and machine learning models into key processes
• Translate business challenges into data-driven solutionspartnering with product risk and operations teams to deliver measurable outcomes.
• Act as the subject matter expert providing thought leadership in advanced analytics AI and intelligent solutions.
• Be a visionary identifying future opportunities and shaping innovative solutions that transform the business.
• Proactively suggest ideas contributing to strategy experimentation and continuous improvement.
• Build seamless communication and alignment improving processes and fostering collaboration across teams and stakeholders.

What were looking for

• Strategic and visionary leader who can shape future-focused analytics solutions and drive transformation across the Retail business.
• Deep technical expertise in descriptive analytics as well as advanced analytics AI and machine learning with hands-on proficiency in tools like Python R SQL and cloud platforms (e.g. GCP Azure).
• Proven experience in end-to-end delivery of data based solutions
• Proven experience as a manager of managers with the ability to lead senior analytics professionals while remaining hands-on with delivery and tools.
• Excellent stakeholder engagement and communication skills able to influence executive decision-making and foster seamless alignment across teams.
• Commercial acumen with ownership of P&L ensuring analytics initiatives deliver measurable business impact and align with strategic priorities.
• Minimum 15 years of experience in data science analytics and business transformation with a track record of delivering high-impact solutions across complex

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know if you require any support or adjustments when you apply. Let us know if youd like to chat with an LGBTQ Confidential contact.

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

Rachel Yuen

Applications close on 20th November 2025

Internal advert blurb:

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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