Advisory Specialist II

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

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The Services team has deep crosssector expertise in corporate governance audit risk compliance and regulatory environments and the scale to deliver significant change smoothly with global flexible and reliable outcomes. Their vision is to partner as trusted advisors working in joint teams that complement client strengths with the right mix of talent.

An Advisory Specialist II delivers governance audit risk and compliance solutions and typically owns defined workstreams from discovery through golive. They lead discovery translate requirements into technical design documents configure and iterate Diligent One prototypes and drive UAT and client enablement through training and issue management. Operating within standard project methodology they communicate timelines and risks across teams and are measured on utilization SLA/turnaround CSAT/quality and ontime administrative hygiene.

Key Responsibilities

• Deliver end-to-end Professional Services across the customer journey and product enablement ensuring quality and timely outcomes.

• Partner across the customer lifecycle with PS management Customer Success and stakeholders (e.g. Sales PM PMM Marketing) to align on goals and execution.

• Leverage and continually deepen Domain/Industry/Product expertise to advise best practices for solution rollout and project execution.

• Lead implementation independently by understanding client program goals and data processes configuring with Diligent methodology and enabling users.

• Provide prescriptive guidance and training on product usage to drive adoption and outcomes ensuring an excellent customer experience.

• Collaborate with Delivery Managers to triage and route new service requests appropriately while maintaining scope schedule and quality.

Required Experience/Skills

• 13 years of experience in internal or external client-facing or consulting roles.

• Embody a Customer First mindset operating with urgency excellence and accountability to customer outcomes and experiences.

• Maintain high quality and process discipline with strong attention to detail and accuracy while following procedures with stakeholders and customers.

• Manage time effectively and multitask in fast-paced environments collaborating as part of a team to deliver under tight timeframes and adapt to change.

• Proactively solve problems and embrace new challenges communicating effectively through presentations and workshops and engaging customer personnel to resolve GRC requirements and goals.

• Passionate about GRC and have relevant professional accreditations planned in progress or obtained (e.g. CIA CISA CRISC CISSP CPA).

Preferred Experience/Skills

• GRI Sustainability Reporting ISB or other relevant certifications.

• Undergraduate degree in a related field (e.g. Business Administration Compliance Management Legal & Ethics Supply Chain Engineering Information Security MIS).

• Experience with GRC and/or analytics tools is a plus; background with platform-based products/solutions.

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .}

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