Company Name: WC Health

Job Title: IT Technician (Part- Time)

Company Introduction:

In every convenient location WC Health provides patients with comprehensive and integrated health care focused on behavioral health.

As we continue to evolve as a company we are proud to have stayed true to our original mission of creating services and products that make a positive difference in peoples lives. We pledge to continue to challenge the status quo in healthcare delivery and strive to develop new programs through the collaborative efforts of our dedicated team partners patients and communities we serve.

Our wrap-around services include medical housing pharmacy transportation case management and mental health services.

Voted as one of the top 5000 growing healthcare companies by INC 5000 we are looking for highly motivated individuals to join our growing team.

To learn more about our company please visit our website at Health is seeking an IT Technician who has experience with IT in a business environment and wants to help support IT infrastructure for the growing business. Applicant will be responsible for providing remote and on-site technical support to users in an efficient and accurate manner.

Essential Functions:

• Ability to provide remote and on-site desktop support to end users.
• Support/troubleshooting of moderately difficult hardware software network mobile device remote users and phone related issues within a large enterprise environment
• Handle support tickets from end users as well as maintain accurate thorough and timely information in ticketing system adhering to departmental policies and procedures
• Must possess reliable transportation and be willing to travel to company sites as needed
• Perform basic Help Desk troubleshooting
• Password resets
• Fix broken mapped network drives
• Add printers (Local and Networked)
• Troubleshoot client-side network connections
• Setup email on mobile devices
• Basic experience with setup and support of Office 365 and Google Workspace
• Install configure maintain repair and troubleshoot end user workstation hardware and peripherals.

Knowledge Skills and Abilities:

• Excellent problem analysis and solving skills
• Ability to problem solve and troubleshoot
• Excellent verbal and written communication skills
• Detail-oriented and organized
• The Ability to learn on the fly
• Excellent time management skills

Position Type: Full Time

Education and Experience:

• High School diploma or GED equivalent
• 1 years experience in a technical support or customer service role.
• An Associates degree in a computer-related field is preferred.
• Certifications such as A MCP Network preferred.

Required Experience:

Junior IC