Senior ApplicationsSystems Analyst Nightshift

• Assesses vulnerabilities and threats to the Associations networks evaluates available security processes and technologies and make recommendations to management and business partners for reducing the issues and increasing security in an appropriate and efficient manner.
• Monitoring critical applications using application monitoring tools ServiceNow SolarWinds AppDynamics Dynatrace Splunk Splunk ITSI and others.
• Identification of alert threshold violations proactive event identification and execution of SOP-driven reporting response and resolution actions.
• Experience in the study of applications and the consumption of system resources and be able to detect application problems such as threshold violations.
• Monitors enterprise-wide application performance and reports on application behavior analytics.
• Conduct smart triage by identifying diagnosing and providing pro-active resolution of application performance problems.
• Monitors high value Business-centric transactions and manages response actions.
• Identifies the functional domain in which problems reside (Server Utilization network Saturation Application Tuning.
• Detects change of state conditions that have significance for management of Configuration Items (CIs) and IT services.
• Ensures all events are communicated IAW SOP and/or takes further corrective action with the application owner.
• Participates in all Major Incident Management and Root Cause Analysis calls and provides expert troubleshooting support as needed.
• Escalate as per criticality matrix definitions.
• Notify the internal/external stakeholders per procedure.
• Provides APM input to daily shift reports and metrics.

• Must have exceptional written and verbal communications skills.
• Must have extensive hands-on experience in troubleshooting complex technical issues with a distributed system environment.
• Must have familiarity with at least two of the following monitoring tools: SolarWinds Splunk AppDynamics Dynatrace and ScienceLogic.
• Demonstrated ability to dissect intricate problems employ critical thinking and apply systematic approaches to isolate and resolve issues efficiently.
• Experience participating in Major Incidents.
• Enthusiasm for staying up to date with industry trends emerging technologies and best practices related to troubleshooting and event management.
• Bachelors degree in computer science engineering math or related discipline and 5 years work experience.
• Eight (8) years of additional relevant experience may be substituted for education (13 years total).

Here at rockITdata we are committed to following our 10 Guiding Principles.
Our Guiding Principles define our culture. Theyre who we are how we work and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of our challenging fast-paced environment no day is the same.

Know the Why.

Value People Above All Else.

Transparency to a Fault.

Progress Not Perfection.

Be Good by Doing Good.

Smart People Can Disagree.

Bend but Dont Break.

Represent Your Brand.

Think Differently.

Be Amazing Be Fearless Smile Have Fun!

Interested in joining something unique Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!

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