Customer Care Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you ready to power the future
At SolarEdge (NASDAQ: SEDG) were a global leader in smart energy technology with over 4000 employees offices in 34 countries and millions of installations worldwide.
Our innovative solutions include solar inverters battery storage backup systems EV charging and AI-based energy management. Were committed to making clean green energy the primary power source for homes businesses and beyond.
With the growing demand for electricity the need for smart clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment covering everything from research and development to production and customer supply. Work with talented colleagues tackle exciting challenges and help create a sustainable future in an industry thats always evolving and innovating. Join us and be part of a company that values creativity agility and impactful work.
Location: Hybrid Melbourne Office
Job Description:
- Customer support interface; admin logistical and general support
- Interface and manage with Tier1-2 support resolving (escalated) issues and drive the proactive support cases
- Reports and manage designated accounts
- Owns customer satisfaction with SEDG technology
- Act as lead on all service matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
- Host service calls with customers as needed
- Perform account service level analytics to help maintain service levels and align priorities and strategies.
- Resolve service escalations in the shortest amount of time and most efficiently and effectively
- Directly escalate and act as focal point to Support teams.
- Ensure company resources can deliver to customer requirements and follow-through on commitments.
- Act as a customer service advocate to deliver required results.
- Ensure that all service levels within the customer account are trained on SolarEdge. (regardless of who trains them) including installers designers tier-1 phone support tier-2 field service engineers customer data analytic performance team etc.
- Responsible for building service relationship at the customer site
Country:
Australia
City:
Melbourne
Requirements:
- 2 years of experience in a support roles
- Experience with customer relations (call center or inside accounts management)
- Experience with CRM systems and general software tools
- Strong communication skills
- Customer focused
- Persuasiveness
- Flexibility
- Technical orientated
- Local customer language and English knowhow mandatory
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Established in 2006, SolarEdge (NASDAQ: SEDG) addresses a broad range of energy market segments through its diversified product offering, including residential, commercial and large-scale PV, energy storage and backup solutions, EV charging, home energy management, grid services, virt ... View more
