Account Coordinator
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Job Summary
Account Coordinator
Location: Hybrid 3 days in office and 2 days working from home
Salary: Competitive
Contract Type: Permanent
Working Hours: 40 hours per week Monday-Friday
Hours & Shift Patterns:
- Winter season (OctoberApril): Shift rotation covering 6am3pm 7am4pm 10am7pm. Includes weekend working and public holidays (rota basis with time off in lieu).
- Off-season (MaySeptember): MondayFriday 8am5pm no weekend work.
Role Overview
As an Account Coordinator youll manage a portfolio of clients ensuring excellent service quick issue resolution and smooth delivery during the winter summer the focus shifts to renewals client relationships and business support offering a varied year-round role.
This hybrid role includes regular site visits and client meetings to maintain strong relationships and service standards.
Key Responsibilities
- Client Management: Build and maintain client relationships through regular contact and site visits.
- Issue Resolution: Handle and resolve client escalations promptly.
- Revenue Growth: Identify cross-sell and upsell opportunities; pass leads to Business Development.
- Account Planning: Manage account plans renewals and quotes to meet targets.
- Financial & Reporting: Handle contract queries KPIs and trend analysis for improvement.
- Documentation: Keep client records up to date (KYC site maps contacts).
- Projects: Manage client-specific projects to meet SLAs.
- Values: Embody company values and support environmental volunteer initiatives.
About You
- Strong relationship-building and customer service skills.
- Experience resolving complaints and managing accounts.
- Organised proactive and calm under pressure.
- Confident working hybrid and attending site/client meetings.
- Positive team-oriented and aligned with company values.
About Ground Control
Ground Control is a leading UK grounds maintenance company providing services in maintenance gritting landscaping arboriculture and EV charging for 50000 commercial sites across the UK and Ireland. Founded in 1973 we continue to grow through innovation and a people-first approach.
If youre ready to grow your career with a company that values its people apply now.
Equal Opportunities Statement
At Ground Control we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success and we welcome applications from individuals of all backgrounds experiences and perspectives.
We are proud to be an equal opportunities employer and do not discriminate based on sex age disability gender identity marital status pregnancy race religion or belief sexual orientation or any other protected characteristic. We actively support and promote an inclusive culture ensuring fair and equitable treatment throughout the recruitment process and beyond.
#INDHP
Key Skills
- Time Management
- Marketing
- Microsoft Office
- Public Relations
- Customer Service
- Microsoft Outlook
- Microsoft Word
- Account Management
- Microsoft Powerpoint
- Microsoft Excel
- Social Media Management
- Sales Support
About Company
Ground Control is a leading external maintenancebusiness and biodiversity expert committed toenhancing and improving the physical environment for our customers and their communities.We're a purpose driven, values centred business,on a mission to realisethe potential of human nature by ... View more
