IT Customer Service Representative

Trigent Software Private Limited

Job Location:

Mumbai Suburban - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Role: Desktop Support Engineer
Career Level: 12
Experience: 1 to 2 years
Location: Vikhroli West Mumbai Maharashtra 400079
Work Mode: Work From Office (WFO)
Shift Timings: 24/7 rotational shifts
Number of Positions: 1

Job Description:

We are looking for a Desktop Support Engineer to provide technical assistance to users and ensure the smooth operation of IT systems. The role involves troubleshooting hardware and software issues managing user support requests and maintaining system performance in a 24/7 work environment.

Key Responsibilities:

Provide technical support for desktops laptops printers and other peripherals.
Install configure and troubleshoot Windows OS and standard software applications.
Handle user incidents and service requests via ticketing tools within defined SLAs.
Support network connectivity issues including LAN Wi-Fi and VPN.
Perform system upgrades and regular maintenance.
Coordinate with IT teams for escalations and issue resolution.
Maintain asset inventory and documentation for all IT hardware and software.
Ensure compliance with security and access control policies.

Required Skills & Qualifications:

Bachelors degree in Computer Science IT or related field.
1 to 2 years of experience in desktop support or IT helpdesk roles.
Strong knowledge of Windows OS MS Office and basic networking.
Good understanding of Active Directory Outlook configuration and remote support tools.
Excellent troubleshooting communication and customer service skills.
Ability to work in 24/7 rotational shifts.

Role: Desktop Support Engineer Career Level: 12 Experience: 1 to 2 years Location: Vikhroli West Mumbai Maharashtra 400079 Work Mode: Work From Office (WFO) Shift Timings: 24/7 rotational shifts Number of Positions: 1 Job Description: We are looking for a Desktop Support Engineer to provide techni...