BPS Executive

Ahmedabad - India

Monthly Salary: Not Disclosed

Posted on: 05-11-2025

Vacancies: 1 Vacancy

Job Summary

Experience: Minimum 1 year (excluding internships& freelancing)
Salary: 3 LPA
Priority: Immediate joiners preferred

What we offer:

5-day work week & Flexible work hours
Growth-focused journey with regular rewards and recognition
Focus on learning & development
Competitive goal-driven culture

Job Summary
The ideal candidate will work as the CRM support executive and help our client in stream line the business processes such as engagement reports informative communication complain resolutions surveys over all communication mediums (Call WhatsApp Email SMS and Teams).

Key Responsibilities:

Build sustainable relationships and trust with customer accounts through open and interactive communication
The execution of daily campaigns including Channel Partner special events product trade scheme communication and festival communication.
Candidate will be responsible for coordinating with relevant teams monitoring responses and addressing any customer concerns arising from the campaigns.
Engages with existing and new Channel Partner through Call email and WhatsApp.
Candidate will provide the necessary information assist with on boarding processes address queries and ensure a positive and smooth experience for new Fleet.
Handles various tasks related to the social media community (Facebook). This includes accepting Facebook member requests approving daily dealer posts collecting dealer special occasion photos on Facebook creating awareness through Facebook creative and reconciling Facebook members.
Update Channel Partner and employee groups in WhatsApp adds new Channel Partners on a monthly basis and ensures accurate and up-to-date information in the groups.
Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions process customer accounts and file documents.
Follow communication procedures guidelines and policies.
Take the extra mile to engage customers
Identify and assess customers’ needs to achieve satisfaction.
Prepare the Daily/Weekly/Bi-Weekly/Monthly/Quarterly Reports.
Support and increase the CRM usage and help in Monthly/quarterly redemption of the products

Requirements:

Graduate in any discipline
Minimum 1 year of relevance experience.
Excellent communication in English/Hindi is compulsory
Inbound/outbound calling process
Email writing skills inbound/outbound
Good Knowledge of MS Excel PPT and Word

Experience: Minimum 1 year (excluding internships& freelancing)Salary: 3 LPAPriority: Immediate joiners preferredWhat we offer:5-day work week & Flexible work hoursGrowth-focused journey with regular rewards and recognitionFocus on learning & developmentCompetitive goal-driven culture Job SummaryThe...

Experience: Minimum 1 year (excluding internships& freelancing)
Salary: 3 LPA
Priority: Immediate joiners preferred

What we offer:

5-day work week & Flexible work hours
Growth-focused journey with regular rewards and recognition
Focus on learning & development
Competitive goal-driven culture

Key Responsibilities:

Build sustainable relationships and trust with customer accounts through open and interactive communication
The execution of daily campaigns including Channel Partner special events product trade scheme communication and festival communication.
Candidate will be responsible for coordinating with relevant teams monitoring responses and addressing any customer concerns arising from the campaigns.
Engages with existing and new Channel Partner through Call email and WhatsApp.
Candidate will provide the necessary information assist with on boarding processes address queries and ensure a positive and smooth experience for new Fleet.
Handles various tasks related to the social media community (Facebook). This includes accepting Facebook member requests approving daily dealer posts collecting dealer special occasion photos on Facebook creating awareness through Facebook creative and reconciling Facebook members.
Update Channel Partner and employee groups in WhatsApp adds new Channel Partners on a monthly basis and ensures accurate and up-to-date information in the groups.
Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions process customer accounts and file documents.
Follow communication procedures guidelines and policies.
Take the extra mile to engage customers
Identify and assess customers’ needs to achieve satisfaction.
Prepare the Daily/Weekly/Bi-Weekly/Monthly/Quarterly Reports.
Support and increase the CRM usage and help in Monthly/quarterly redemption of the products

Requirements: