Management Couple

Management Couple Luxury Travel Company Lower Zambezi

Key Responsibilities:

Strategic Leadership & Multi-Property Oversight

• Lead operations across multiple properties ensuring consistent service excellence and operational efficiency.
  

• Translate company vision and strategy into actionable regional plans.
  

• Provide clear leadership mentorship and oversight to Camp Managers and departmental heads.
  

• Foster cohesive teamwork and alignment across all sites.
  

Guest Experience & Brand Standards

• Champion the guest experience ensuring every stay is personalised and exceptional.
  

• Maintain visible and engaging presence with guests personally hosting and supporting team interactions.
  

• Address guest feedback and concerns promptly and effectively.
  

• Drive innovation in guest activities and experiences reflecting the unique location.
  

Operational Excellence & Logistics

• Oversee daily camp operations in accordance with standards and SOPs.
  

• Coordinate logistics procurement and supply chain management for seamless operations.
  

• Ensure maintenance schedules transportation and communication systems function efficiently.
  

Team Leadership & Development

• Build and nurture a high-performing motivated and cohesive team culture.
  

• Identify and develop emerging talent providing coaching feedback and training.
  

• Promote a culture of respect inclusion and empowerment.
  

Financial & Administrative Management

• Manage regional budgets cost controls and financial reporting with accountability.
  

• Oversee inventory procurement and payroll processes ensuring compliance.
  

• Collaborate with the finance team for accurate and timely reporting.
  

Asset Management & Maintenance

• Ensure care maintenance and longevity of infrastructure vehicles and systems.
  

• Oversee capital expenditure projects and long-term maintenance planning.
  

• Maintain compliance with safety technical and environmental standards.
  

Health Safety & Compliance

• Enforce all safety health and legal compliance standards.
  

• Oversee emergency preparedness procedures and staff training.
  

• Maintain internal audit standards and operational risk management practices.
  

Sustainability & Community Engagement

• Champion sustainability commitments and environmental practices.
  

• Support community engagement initiatives and foster positive stakeholder relationships.
  

• Promote awareness of organisational foundation initiatives among guests and staff.
  

Experience and Qualifications:

• Minimum 5 years senior management experience in a camp management role ideally with multi-property operations in remote locations.
  

• Proven track record in team leadership operational management and guest relations.
  

• Financial acumen with experience in budget management and reporting.
  

• Strong logistical and organisational skills suitable for remote operations.
  

• Excellent interpersonal and communication abilities.
  

• Genuine passion for nature people and delivering meaningful guest experiences.