Service Delivery Coordinator

Northridge, CA - USA

Hourly Salary: $ 22 - 28

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Benefits:

Opportunities for career advancement
Professional development and certification reimbursement
Paid time off and holidays
Retirement savings plan with company match
Comprehensive health dental and vision insurance
Competitive salary and performance-based bonuses

Summary:

Were looking for a Service Delivery Coordinator to keep our IT service desk running this role youll manage ticket flow coordinate technician schedules and ensure issues are resolved quickly and accurately. Youll be the hub between clients technicians and vendorsmaking sure communication stays clear SLAs are met and customer satisfaction stays high.

What Youll Do

Review triage and assign service tickets to the right technicians
Coordinate scheduling of onsite and remote support
Monitor ticket progress and escalate when needed
Ensure accurate documentation in our systems (Autotask ITGlue RMM)
Track service metrics like SLA compliance ticket quality and resolution times
Communicate with clients and internal teams to keep issues moving forward

What Were Looking For

Experience in IT service coordination or help desk operations (MSP experience a plus)
Strong interpersonal organizational and communication skills
Must have a Service-Oriented mindset
Excellent organizational analytical and problem-solving skills; detail-oriented
Ability to work independently and proactively in a dynamic and fast-paced environment
Familiarity with PSA tools (Autotask) documentation systems and RMM platforms
Ability to manage multiple priorities in a fast-paced environment
ITIL certification a bonus

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Compensation: $22.00 - $28.00 per hour

Our growth isnt measured in numbers its an investment in aligning with the best talent.

Were Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.

Required Experience:

Benefits:Opportunities for career advancementProfessional development and certification reimbursementPaid time off and holidaysRetirement savings plan with company matchComprehensive health dental and vision insuranceCompetitive salary and performance-based bonusesSummary:Were looking for a Service ...