Support Engineer – Development & Maintenance | AU | WFH

Pasig - Philippines

Monthly Salary: PHP 60000 - 90000

Experience Required: 3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Setup and Location: Work From Home Ortigas

Work Schedule: 8:00 AM - 4:00 PM AEDT (Sydney) 6:00 AM - 3:00 PM Manila

Employment Type: Full Time

Ready to do work that actually excites you

We are looking for a Support Engineer who can help a growing team deliver excellent technical support and continuous system improvements. This role blends software development technical troubleshooting and IT support ideal for someone with a solid technical foundation whos ready to grow into a broader full-stack engineering role in a dynamic environment.

What Youll Do

Basic Software Development:

Contribute small backend and frontend features to internal platforms. Assist in maintaining and improving internal tools and integrations.

Troubleshooting:

Diagnose and resolve issues across various systems and integrations. Collaborate with senior engineers to identify root causes and implement efficient fixes.

Technical Support:

Provide first-level support for hardware and software issues ensuring timely and effective assistance. Manage the technical support queue including internal IT requests bug reports and small feature requests.

Documentation:

Maintain accurate records of support requests resolutions and technical documentation to facilitate knowledge sharing within the team.

IT Management:

Manage hardware and software provisioning. Ensure that devices and systems (MacOS SaaS tools VPNs etc.) are securely configured and compliant.

Requirements

What You Bring

Were looking for someone who:

Bachelors degree in Software Engineering Computer Engineering Information Technology or a related field.
Around 35 years of professional experience in support or software engineering (open to 23 years if highly capable and trainable).
Proven ability to work both independently and collaboratively in a fast-paced environment.
Strong knowledge of TypeScript PostgreSQL Google Cloud Platform (GCP) and Git (version control)
Preferred Knowledge Areas

Frontend: ReactJS Tanstack Cypress
Backend: ExpressJS KoaJS Jest
DevOps: Common DevOps practices basic CI/CD Terraform Google Cloud Deployment Manager

IT & SaaS Environment

Comfortable working on MacOS and provisioning Apple hardware/software.

Familiarity with Google Workspace Microsoft 365 and enterprise SaaS tools such as Kandji (MDM) Nordlayer (VPN) HubSpot CustomerIO Front and Aircall.
Experience with project management and design tools: Linear Notion Figma.

Benefits

Why Youll Love Working Here

HMO Dental and Life Insurance for you and one free dependent from day one (with option to enroll more)
Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves convertible to cash on your anniversary)
Employee Engagement Activities: Year-End Party Family Day Team Building and more

Lets Talk

If youre thinking this sounds like meit probably is. Click apply. We cant wait to meet you.

Required Skills:

Key Responsibilities Assist in deploying and maintaining Azure infrastructure components such as Virtual Networks NSGs VPNs and firewalls Support hybrid cloud connectivity including ExpressRoute and site-to-site VPN solutions Help design secure cloud environments aligned with best practices and compliance standards Participate in troubleshooting Azure networking security and identity issues Work with Juniper and WatchGuard devices to maintain secure high-performance on-prem networks Assist with monitoring incident response and reporting using Azure Monitor Sentinel and third-party tools Contribute to infrastructure projects documentation and client support initiatives Support the deployment and maintenance of Azure infrastructure services such as Azure Container Apps Azure Kubernetes Service (AKS) and Azure App Services Requirements Skills & Competencies Familiarity with Azure networking components (VNets VPN Gateway NSG Azure Firewall) Understanding of cloud security principles and RBAC Basic experience with PowerShell or CLI for automation Knowledge of networking fundamentals (IP addressing DNS routing firewalls) Exposure to Juniper WatchGuard or other enterprise networking technologies (preferred but not essential) Strong willingness to learn and collaborate in a team environment Preferred Experience 24 years of hands-on experience in IT infrastructure cloud operations or networking Completion of Microsoft Azure certifications (e.g. AZ-104 AZ-700 or AZ-305) Previous experience in an MSP or client-facing role advantageous

Setup and Location: Work From Home Ortigas Work Schedule: 8:00 AM - 4:00 PM AEDT (Sydney) 6:00 AM - 3:00 PM ManilaEmployment Type: Full TimeReady to do work that actually excites you We are looking for a Support Engineer who can help a growing team deliver excellent technical support and continuou...