Customer Success Manager (Learning Partner)

Auckland - New Zealand

Monthly Salary: $ 90000 - 110000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Customer Success Manager (Learning Partner)

Salary - $90000 -$110000 NZD

Location: Auckland (Hybrid)

Contract Type: Permanent

For more than 25 years Cognition Evolve have been partnering with organisations to create learning experiences that drive real impact. By keeping learners at the heart of what we do we ensure successful outcomes.

Were in an exciting growth period and looking for the right person to join our Cognition Evolve team.

Position Objective

The role is to secure new business provide consultancy and account management to our clients.

Responsibilities:

Writing proposal responses
Managing key client relationships/accounts
Leading client meetings
Managing client accounts including work in progress reports / meetingsand building a strong relationship with the client.
Managing and allocating budgets for projects managed in line with clients constraints
Project management of any project (eg. larger budgets multi-faceted projects new clients).
Work closely with the project manager to write complex project plans competently (eg. for multi-faceted projects new clients high budget/value projects).
Leading and managing own workflow resource planning

What were Looking For

Were seeking someone who bring:
Relevant work experience at a learning consultant or learning and development manager level
Outstanding communication skills with proven experience working with clients in senior positions.
Excellent interpersonal and communication skills with proven ability to communicate effectively and persuasively
Highly developed analytical and problem-solving skills.
Ability to engage and collaborate successfully with key stakeholder

Sound like you

Well provide you with variety challenge the chance to learn new skills the tools you need and a great team dynamic. If you fit the bill and want to help us reinvent workplace learning wed love to hear from you.

How to apply

Please submit:

Your CV
A cover letter

Applications close Friday 21st November 2025. Panel Interviews will be held in the week commencing 24th November 2025.

Please Note - Vacancies may close prior to the expiry date displayed subject to volume of applications received.

Required Skills:

What were Looking For Were seeking someone who bring: Relevant work experience at a learning consultant or learning and development manager level Outstanding communication skills with proven experience working with clients in senior positions. Excellent interpersonal and communication skills with proven ability to communicate effectively and persuasively Highly developed analytical and problem-solving skills. Ability to engage and collaborate successfully with key stakeholder

Customer Success Manager (Learning Partner) Salary - $90000 -$110000 NZDLocation: Auckland (Hybrid)Contract Type: PermanentFor more than 25 years Cognition Evolve have been partnering with organisations to create learning experiences that drive real impact. By keeping learners at the heart of what w...