Senior Planner, CCS Digital Operations

Location(s): Franklin TN

Job Schedule: Full-time

Education Requirement: Direct experience equivalent or bachelors degree required

Sponsorship: No

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We are currently looking for a Senior Planner CCS Digital Operations to join our team in Franklin TN. We are looking for the right individual to join a growing team to lead the development of databases that drive program performance lead the coordination and aggregation of connected vehicle data that spans from manufacture through the customer journey and analytically support all program aspects including: equipped activation sold usage dealer performance & customer concern resolution of Nissan and Infiniti connected car (mobile apps & telematics services) issues.

The Digital Operations Senior Planner works to provide accurate data to drive customer satisfaction with connected car features through the improvement of the customer journey and promotion of connected car benefits. The Digital Operations Senior Planner also works cross-functionally with Manufacturing Engineering Nissan Digital Vendors and other departments as needed.

A Day in the Life:

• Ensure data quality and process alignment across CCS platforms partners and the global Nissan enterprise to maintain accurate and synchronized customer information for all connected products.
• Lead development and migration of executive dashboards using Tableau and Power BI to measure vehicle and customer engagement across all CCS products ensuring alignment with business goals.
• Design build and maintain high-quality user-accessible databases that track the complete customer journeyfrom manufacture to final vehicle dispositionwhile continuously improving data standards reporting accuracy and cleansing processes.
• Collaborate with Operations Platform Engineering and IS teams to automate and enhance dashboards for performance monitoring vehicle readiness customer onboarding and executive reporting.
• Analyze large datasets using advanced analytics to monitor KPIs such as sales enrollments app engagement and conversion rates identifying trends risks and opportunities to support data-driven decision-making and business improvements.
• Coordinate cross-functional reporting and analysis for Nissan and Infiniti Connected Services including inventory sales provisioning usage and program impact while fulfilling KPI reporting requests from leadership and other departments.
• Direct technical teams to launch new products and features including AI-driven solutions for inventory sales customer experience and mobile app data.
• Provide strategic planning and architectural oversight by identifying technical requirements dependencies and risks and ensuring infrastructure optimization and alignment with evolving business needs.
• Facilitate interface management between internal teams and external partners to ensure seamless integration and performance of interconnected data systems.
• Influence system design and data architecture decisions by translating complex data into actionable recommendations enabling integration of diverse datasets into Snowflake Cloud for broader platform connectivity.
• Support cloud-based reporting strategies in collaboration with Nissan Digital promoting data accuracy security and compliance with privacy standards.
• Apply advanced analytical and statistical methods to manage project scope milestones and resource planning across functional areas.
• Oversee API setup for secure SFTP data transfers between internal and external business units.

Who Were Looking for:

Required:

• Direct experience equivalent or bachelors degree required. Masters degree desirable.
• Years of experience:
  • 6 years of directly related professional marketing and operations experience.
  • 2 years of experience with NNA vehicle telematics (can overlap with the above).
  • Prior experience working in a fast-paced environment and ability to juggle multiple priorities on a compressed delivery schedule.
  • Prior experience with project/program management
• Job Knowledge and Skill:
  • Strong interpersonal communication analytical and leadership skills with the ability to influence stakeholders interface across all management levels and make sound innovative decisions independently.
  • Understanding of production marketing sales call center and dealer support functions with proven ability to align technical solutions to business needs.
  • Advanced proficiency in data analysis visualization troubleshooting and writing complex calculations in Tableau Power BI and Excel (including VBA).
  • Experience with software/system implementation network operations/design and cloud technologies including AWS Snowflake SQL and AI/ML applications.
  • Skilled in translating research data and industry trends to guide strategic product direction and system enhancements.
• Computer Skills:
  • Advanced proficiency in Microsoft Excel PowerPoint Word Tableau Power BI SQL Salesforce and Oracle BI.
  • Experienced with big data platforms and tools including VINPIPE AWS and Snowflake.
  • Skilled in working with web-based and enterprise systems from a functional perspective with a strong ability to collaborate with technical teams to enhance system integration and automate legacy databases
• Travel:
  • 5-10% Occasional day or overnight domestic travel may be required.
• Ability to perform work onsite at Franklin TN.

What Youll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities:Benefit from diverse career paths cross-departmental moves and innovative learning platforms. Enhance your skills through seminars leadership training and tuition reimbursement programs all while playing a vital role in shaping the future of transportation. From day one youll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Be supported with a Comprehensive Benefits Package including medical mental health parental leave retirement savings & unique Nissan perks including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information access our Nissan Benefits Overview Guide.

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal state and local laws including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissans policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race gender military status disability or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees customers and partners feel respected valued and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees with shared characteristics or interests build allies and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.