BIM IT Support Specialist

Company Overview:

BIM Technology Management (BIMTM) has spent years building an all-star team of BIM (Building Information Modeling) professionals to drive innovation across the Architecture Engineering and Construction industry. Our mission is to empower contractors engineers and designers through seamless technology and advanced BIM workflows. As we grow were seeking a proactive and tech-savvy BIM IT Support Specialist to join our remote team and help ensure our systems run smoothlyso our experts can focus on building the future.

Job Summary:

As an BIM IT Support Specialist youll play a critical role in supporting the tech backbone of our team. Youll be the go-to for handling internal IT ticket requests helping set up and troubleshoot hardware and software for team members and supporting day-to-day issues with Autodesk and other BIM software. This is an ideal role for someone recently out of school who is eager to learn grow and get hands-on experience with real-world IT in a tech-forward construction environment.

Responsibilities:

• Respond to and manage internal IT ticket requests providing timely support to team members across all departments.
  
• Set up configure and ship hardware for new hires (laptops monitors accessories etc.).
  
• Troubleshoot issues related to Revit Navisworks and other Autodesk products commonly used by our project teams.
  
• Assist with software installations updates and license management for BIM and productivity tools.
  
• Document troubleshooting steps and resolutions for common issues to build out internal knowledge resources.
  
• Escalate more complex technical problems to senior team members or outside support when needed.
  
• Maintain accurate records of assets configurations equipment on hand and user setups.
  
• Assist in improving internal IT processes and workflows to streamline support and setup.
  
• Support remote employees by ensuring their technology needs are met and maintained.
  
• Stay up to date with evolving software updates patches and known issuesparticularly within the Autodesk ecosystem.
  

Requirements

Qualifications:

• Associates or Bachelors degree in Information Technology Computer Science or a related field (or equivalent experience).
  
• Strong foundational knowledge of hardware and operating system setup (Windows/Mac).
  
• Excellent troubleshooting and communication skillsclear patient and team-oriented.
  
• Experience with Microsoft 365 Teams and basic networking concepts.
  
• Familiarity with Revit Navisworks or other Autodesk software is a major plus.
  
• Ability to manage time independently and prioritize support tickets based on urgency and impact.
  
• Detail-oriented organized and eager to learn.
  
• Bonus: Previous experience working with construction architecture or engineering teams.
  

Benefits

Join our Team:

As a valued part of the BIMTM team youll help keep our growing team running smoothlyresolving tech issues enabling productivity and learning alongside some of the best in the BIM industry. We offer a remote-first environment opportunities for growth and a collaborative team culture. If youre looking to launch your IT career in a company that blends construction and cutting-edge tech we encourage you to apply.