Virtual Assistant (Client Experience Specialist)
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Position Overview:
Key Responsibilities:
Manage and organize client onboarding and offboarding workflows.
Respond to client inquiries promptly and professionally via email chat or CRM.
Maintain client databases and update records to ensure accuracy and efficiency.
Support CRM setup automations and client follow-up systems (e.g ClickUp etc.).
Assist in creating SOPs client guides and service documentation.
Coordinate meetings reminders and deliverables between clients and team members.
Track and manage feedback or testimonials to enhance client satisfaction.
Support administrative or customer service tasks as needed to keep operations running smoothly.
Requirements
2 years of experience as a Virtual Assistant Client Experience Manager or Customer Support Specialist.
Excellent written and verbal communication skills with a friendly professional tone.
Strong organizational and time-management skills; ability to multitask effectively.
Proficiency in tools such as:
CRM systems (17Hats Dubsado HoneyBook or similar)
Google Workspace ClickUp Airtable or Notion
Email and calendar management tools
High level of professionalism discretion and reliability.
Ability to work independently and manage deadlines without direct supervision.
A passion for providing exceptional client service and creating positive experiences.
Equipment Requirements:
Reliable high-speed internet connection
Laptop or desktop computer with updated software
Noise-canceling headset or clear audio setup for virtual meetings
Secure and private workspace for client communications
Access to productivity tools (Google Workspace Zoom Slack etc.)
Benefits
This is a remote independent contractor (1099) position.
Contractors are responsible for managing their own taxes insurance and business expenses.
Hours and workload may vary depending on client assignments.
Compensation is based on experience and project scope.
If youre passionate about client relationships love creating order out of chaos and thrive in a flexible virtual environment wed love to hear from you!
Submit your application
Required Skills:
2 years of experience as a Virtual Assistant Client Experience Manager or Customer Support Specialist. Excellent written and verbal communication skills with a friendly professional tone. Strong organizational and time-management skills; ability to multitask effectively. Proficiency in tools such as: CRM systems (17Hats Dubsado HoneyBook or similar) Google Workspace ClickUp Airtable or Notion Email and calendar management tools High level of professionalism discretion and reliability. Ability to work independently and manage deadlines without direct supervision. A passion for providing exceptional client service and creating positive experiences.
Company Industry
IT Services and IT Consulting
Key Skills
- Business Development
- Customer Services
- Journal Entries
- Powerpiont
- Account Management
- Communication
- CRM
- General Ledger Accounts
- Salesforce
- Project Management
- Client Services
- Payroll
- Customer Relationships
- Client Management
- Data Analysis
