Customer Support Associate L2
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Job Location:
Monthly Salary:
Posted on:
05-11-2025
Vacancies:
1 Vacancy
Job Summary
ABOUT TIDE
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.
Tide is transforming the small business banking market with over 1.6 million members globally across the UK India Germany and France. Using advanced technology all solutions are designed with SMEs in mind. With quick onboarding low fees and innovative features we thrive on making data-driven decisions to help SMEs save both time and money.
Tide facts:
- Tide is available for UK Indian German and French SMEs
- Over 1.6 million members: 800000 UK and 800000 in India and growing rapidly
- Over $200 million raised in funding
- Over 2500 Tideans globally - were diversity champions!
- We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi India
ABOUT THE TEAM
As a Customer Support Associate you will be helping businesses all across the UK to become success stories. Youll love talking to people and have an empathetic and proactive nature along with a passion for solving member issues. You will play a crucial part in helping Tide expand by providing round-the-clock support every day of the year. As part of the Customer Support team you will build on the relationship with members who use our products to grow their business further. You will gain valuable insight into their needs as well as recognize opportunities.
ABOUT THE ROLE
- Juggling priorities to ensure that members get a level 2 support experience - means time is of the essence and detailed product knowledge is vital.
- Spotting and noting patterns is second nature to you and youre always ready to highlight areas that can be improved in terms of product or member experience.
- Getting to grips with brand new features which will streamline payment processing for members and their clients.
- Delivering valuable feedback to Product and Operations Managers on a consistent basis.
- Exploring data and aiding with reporting to track the performance of products and services.
- Helping demonstrate your values to new team members supporting them with your wisdom and experience and assisting with everyday back-office tasks.
- Being ready to assist all Level 1 colleagues when they have queries
WHAT MAKES YOU A GREAT FIT
- You have exceptional spoken and written English skills.
- You are comfortable using industry tools like ticketing CRMs GSuite Jira and Excel.
- You are confident talking with our members (over all channels - phone chat email) to help them get the most from their business current accounts and products and suggest others that they might benefit from.
- You enjoy finding innovative ways to solve complex problems.
- You are always on the lookout for recurring issues and help create new workflows to solve them.
- You have excellent organisational skills and take responsibility for your workload.
- You have experience working in Customer Service for the finance industry.
- You have some experience working in startups/scaleups.
WHAT YOULL GET IN RETURN
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- Family & Friendly Leaves
TIDE IS A PLACE FOR EVERYONE
At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.
We are One Team and foster a transparent and inclusive environment where everyones voice is heard.
At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.
- Tide doesnotcharge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on ourCareers Pageand applications should be submitted through this channel.
- Communication from Tide will only come from an official@tide.coemail address.
- Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at
Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process.
You personal data will be processed by Tide for recruitment purposes and in accordance withTides Recruitment Privacy Notice.
Required Experience:
IC
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
All your business finance needs in one app, from banking to credit. Join over 1 million SMEs worldwide, and get back to doing what you love.
