Support Engineer II

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers sellers and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.

Job Title: Support Engineer II
Location: Hyderabad
Duration: 3 Months
Job Type: Contract
Work Type: Onsite

Job Description:

The Key Responsibilities:

Provide basic technical support to the clients Corporate employees worldwide.
Research resolve and respond to inquiries received via web chat telephone callsemail ticketing system all in a timely manner in accordance with organizational standards.
Diagnose and troubleshoot end user computing problems including analyzing the problem identifying the appropriate resources testing proposed fixes and following upto ensure the problem has been resolved.
Create and submit detailed call logs documenting customer interactions that are accurate thorough and timely.
Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
Follow all standard operating procedures (SOP) through the effective use of knowledge management.
Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
Assist with activities to triage and escalate any system or network outage to reduce downtime.
Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
Adherence to shift schedules and timeliness are key requirements
Willingness to work flexible shifts and scheduling weekends and holidays

Leadership Principles:

Ownership Bias for action and Deliver Results.

Mandatory Requirements:

4 years of experience supporting Windows Mac and/or Linux Operating systems in a corporate setting
Experience in Windows Mac OS environments AV
Strong verbal skills proven ability to communicate with technical and non-technical staff

Desired Skills:

Microsoft MCSE MCITP Systems Administrator (Active Directory)

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers sellers and content creators. It offers merchandise and content purchased for resale ...