Credit Risk Director, Flex Portfolio Management

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

Hear from our UK team about what its like working at Monzo

London or Remote (UK) 145-175000 Options Benefits

About the team:

Our Borrowing (lending) business is growing rapidly across both existing products and the planned launch of new initiatives. We aim to create a genuine feel-good factor when it comes to personal credit and are looking for driven analytical and creative individuals to help us achieve this goal.

With our Flex product were reinventing credit cards to give customers more visibility and control over their spending. Our portfolio is growing rapidly and were expanding our team to support our future growth ambitions. Were looking for a Director to lead the credit strategy for existing Flex customers. You will lead the team responsible for building a broad set of credit risk pricing engagement and retention strategies as the portfolio grows and diversifies.

Our credit teams are part of our Data Discipline which drives a strong culture of data-driven decision making across the whole company. Were great believers in powerful real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives analysts the head space to focus on more impactful business questions and analyses.

Join a team where your ideas can rapidly transform into reality leveraging our cutting-edge technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers Engineers Designers Marketers Customer Researchers Data Scientists etc. This enables us to solve customer problems in a fast paced and innovative way.

How youll contribute:

• Lead and grow a team that will build and evolve a broad range of customer management strategies for our rapidly growing and increasingly diverse Flex portfolio
• Work closely with squad leadership to develop and execute an ambitious growth strategy for Flex
• Design best in class monitoring and reporting capabilities to understand and forecast performance in a rapidly changing portfolio
• Partner closely with key stakeholders including Capital Impairments and Forecasting Financial Health (Collections and Recoveries) Fraud Finance and Second Line Credit Oversight
• Oversee the development and maintenance of the NPV models and affordability strategies that underpin the underwriting decisions for existing Flex customers
• Promote a culture of proactive high quality analysis and ensure we have the right credit capabilities infrastructure and talent in place to scale safely
• Collaborate with the Machine learning team to maximise value from our internal and external data through cutting-edge ML models
• Be a member of the Borrowing Credit Leadership team which drives our vision to build a best in class credit function

You should apply if:

What were doing here at Monzo excites you!

• You have multiple years of experience in unsecured lending especially credit cards
• Youre as comfortable getting hands-on as well as taking a step back and thinking strategically and proactively identifying opportunities
• You have a working understanding of the regulations that apply to lending in the UK
• You have experience working at banks with growing lending portfolios
• You have track record leading analytical teams
• You are a clear and precise communicator able to cut through complex problems and articulate decision points for our executive team
• Are comfortable working in a fast-moving and changing company
• (Ideally) you have working knowledge of SQL and Python

Whats in it for you:

We can help you relocate to the UK

We can sponsor visas

This role can be based in our London office but were open to distributed working within the UK (with ad hoc meetings in London).

We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.

Learning budget of 1000 a year for books training courses and conferences

And much more see our full list of benefits here

The Interview Process:

Our interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions!

• Recruiter call
• Initial call with the hiring manager
• Final loop of interviews meeting the team

This process should take around 3-4 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

#LI-AE1 #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage