Shift Tech Engineer

Take a step forward and let Edenred surprise you.

Every day we deliver innovative solutions to improve the life of millions of people connecting employees companies and merchants all around the world.

We know there are hundred ways for you to grow. With us you will expand your skills in a multicultural challenging and dynamic environment.

Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are and you contribute. Indeed the Edenred Group recognizes recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression disability origin religious belief and sexual orientation or any other criteria.

24/7 Monitoring & Response: Maintain constant visibility across monitoring tools triaging and resolving alerts swiftly to prevent or minimise service disruption.
Incident & Major Incident Management: Take ownership of incidents from detection to resolution ensuring clear timely communication and accurate documentation.
Problem Solving: Identify root causes implement permanent fixes and contribute to the problem management process.
Change & Deployment: Support controlled software deployments patching and maintenance activities in coordination with global teams.
Knowledge Management: Maintain up-to-date high-quality documentation and contribute to training content to strengthen team capability.
Collaboration: Act as the operational bridge between clients internal departments and technical teams to ensure effective communication and seamless resolution.
Continuous Improvement: Contribute to process and tooling enhancements bringing forward new ideas to improve efficiency quality and team performance.
Coaching & Mentoring: Share knowledge and expertise with peers to build a stronger and more resilient Service Operations team.

Core Skills & Experience (Essential):
Strong analytical and problem-solving skills with demonstrable ownership of incidents and outcomes
Technical competence in one or more of the following:
SQL: writing and debugging complex queries
Unix/Linux: command-line proficiency and troubleshooting
Java: ability to interpret and debug code at a basic level
Experience supporting complex business-critical technical environments
Fluent English (written and spoken)
Proven experience managing client or stakeholder relationships in a fast-paced operational

Core Skills & Experience (Essential):
Strong analytical and problem-solving skills with demonstrable ownership of incidents and outcomes
Technical competence in one or more of the following:
SQL: writing and debugging complex queries
Unix/Linux: command-line proficiency and troubleshooting
Java: ability to interpret and debug code at a basic level
Experience supporting complex business-critical technical environments
Fluent English (written and spoken)
Proven experience managing client or stakeholder relationships in a fast-paced operational context
Proficiency in Microsoft Office

Desirable Technical Knowledge:
AppDynamics Jira Service Desk Confluence OpsGenie
Citrix or similar remote access technologies
Degree (or equivalent experience) in Computer Science Engineering or related technical field



Personal Attributes:
Client-Focused: Demonstrates empathy urgency and professionalism in every interaction.
Detail-Driven: Uses data and evidence to guide decisions.
Collaborative: Supports and uplifts teammates through shared learning and mentoring.
Adaptable: Thrives in a fast-moving high-pressure environment.
Proactive: Anticipates issues before they arise and seeks improvement opportunities.
Professional Communicator: Articulate and calm under pressure written and verbal.
Resilient: Maintains a positive composed approach when facing challenges.

SLA adherence and incident resolution performance
Ticket handling quality and timeliness
Client and internal stakeholder satisfaction
Accuracy and clarity of communication during incidents
Knowledge base contributions and usage
Demonstrated ownership teamwork and accountability

Apply now and Vibe with Us!