Branch Support Specialist – Retail Mortgage Lending

Here at Lower we believe homeownership is the key to building wealth and were making it easier and more accessible than ever. As a mission-driven fintech we simplify the home-buying process through cutting-edge technology and a seamless customer experience.

With tens of billions in funded home loans and top ratings on Trustpilot (4.8) Google (4.9) and Zillow (4.9) were a leader in the industry. But what truly sets us apart Our people. Join us and be part of something bigger.

Job Description:

Lower is a top 25 tech-driven retail mortgage lender dedicated to helping more people achieve homeownership and build wealth through real estate. We combine innovative technology with a personalized local lending approach giving our branches and loan originators the tools speed and support to deliver an exceptional experience for borrowers and referral partners. Our focus is on simplifying the mortgage process driving growth for our branches and setting the standard for service in the retail mortgage industry.

The Branch Support Specialist will serve as the front-line resource for Lowers retail mortgage branches and originators providing daily sales and operational support. This role requires an individual with strong mortgage knowledge excellent communication skills and a solutions-oriented mindset to help branches maximize efficiency and production.

What youll do:

• Act as the primary support contact for branch managers and originators regarding daily sales needs.
• Monitor branch onboarding ensuring new hires have a smooth transition into the Lower platform.

• Facilitate communication between branches and corporate teams (operations compliance marketing recruiting etc.).
• Troubleshoot issues and escalate as needed to ensure timely resolutions for branch and originator needs.
• Support sales growth initiatives by ensuring originators have access to resources marketing tools and updated product knowledge.
• Provide input to leadership on branch challenges opportunities and best practices.
• Maintain compliance awareness and reinforce company policies ensuring consistent adherence across branches.

Who you are:

• Minimum 2 years mortgage banking experience required.
• Preferably 2 years of origination experience with demonstrated knowledge of loan products and sales cycles.
• Strong familiarity with Encompass Loan Origination Software (minimum 1 year experience preferred).
• Excellent written and verbal communication skills; ability to explain processes and resolve issues effectively.
• Proven ability to support multiple stakeholders in a fast-paced sales-driven environment.
• Strong organizational skills with attention to detail and follow-through.
• Team-oriented positive attitude with a passion for helping others succeed.

Preferred Qualifications:

• Experience working directly with mortgage originators and branch managers.
• Familiarity with sales reporting tools and pipeline management.

Why youll love working at Lower:

• Youll be surrounded by talented dedicated people who believe in the companys mission.
• Youll be able to shape the future of Lowers user experience.
• Youll join a locally and nationally recognized best place to work that values promotion from within.
• There is opportunity for professional growth and development.

Plus:

• Competitive compensation plan
• Extended benefit offerings including: Medical/dental/vision
• Paid holidays
• Paid time off
• Parental leave
• Life insurance
• Short- and long-term disability
• 401K with company match
• Discount on home mortgage refinances or purchase

Job Type: Full-time

Work Location: Can be hybrid in Columbus OH or fully remote

Total Compensation: $100000

Base quarterly performance bonus.

Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.