IT Systems Engineer

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 05-11-2025

Vacancies: 1 Vacancy

Job Summary

Are you looking for a company who believes in world class employee culture and focuses on growing YOU professionally

Alpine Intel is dedicated to innovation across the property auto liability and workers comp insurance fields helping our customers reach peak performance throughout the policy life cycle. Through our operating brands HVACi StrikeCheck National Fire Experts Donan Engineering BSC Forensics Component Testing Laboratories The Robison Group VRC Investigations TechLoss Mecanica Scientific Services and HMI we are respected as the industry leader for our scale and our track record of conducting expert specialized and accurate investigations. Headquartered in Charlotte North Carolina our team of experienced professionals provides high-quality solutions nationwide. Alpine Intel is looking for bright candidates with a passion for problem solving to join our growing team.

Alpine Intel. Decide Right.

We are currently seeking an IT Systems Engineerto join our growing team.

The IT Systems Engineer is responsible for managing Alpine Intels infrastructure and line-of-business systems ensuring system integrity security and availability. This role reports directly to the IT Operations Manager and plays a key part in maintaining and improving technology environments.

What DoesAlpine IntelOffer You

Hybrid Schedule
Competitive Compensation Package
Bonus Opportunity
Career Growth
A Diverse & Positive Work Environment
Professional Development
Employee Referral Bonus
Medical Vision and Dental Insurance Coverage
401K with Match
HSA and HRA (Employer contributions)
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short-Term and Long-Term Disability
Tuition Reimbursement
Paid Time Off and Holidays

Minimum Qualifications:

Bachelors degree in Computer Science Information Technology or a related field.
Minimum 1 year of experience in a Systems Engineer role.
Experience with modern Windows Server environment (and 2022) IIS Active Directory administration DNS email platforms storage solutions server administration and support.
Experience with Microsoft 365 suite administration including SharePoint Teams Exchange Online and related services. Skilled in implementing configuring maintaining solutions to ensure security compliance and optimal performance.
Solid experience in Change Management Software Version Control and Problem Management.
Experience with data processing utilities shell scripting batch processing security log audits creation and deployment of server and workstation images.
Extensive experience with automation of system administration tasks (i.e. patching installing and configuration of operation systems and applications).
Experience in system/application tuning and performance optimization and working with cloud vendor.
Ability to function as a member of a team; ability to manage multiple projects and tasks concurrently and the ability to perform multiple tasks with accuracy.
Ability to analyze test results isolate problems engineer solutions and resolve issues.
Experience with technical consultation outlining requirements on projects and problem analysis and recovery.
Demonstrate effective communication skills with customers users and management regarding ongoing project status including time frames problems plan changes and solutions. Windows Server skills.
Working knowledge of network functionality to configure and deploy infrastructure components and knowledge of IT security concepts and practices is essential.
Ability to develop and maintain scripts (PowerShell Power Automate or similar) to automate system administration tasks such as deployments patching configuration and monitoring.
Must be extremely well organized with the ability to handle multiple tasks simultaneously.
Must have excellent verbal and written communication skills.
Must be service oriented with the ability to thrive in a team environment.
Demonstrated problem-solving trouble-shooting and decision-making abilities.
Action oriented and proactive continually displaying a sense of urgency.

Key Responsibilities Include:

Implement maintain monitor and administer infrastructure and line-of-business systems to ensure availability capacity and optimal performance.
Oversee change and configuration management activities including analyzing engineering change data coordinating with stakeholders for compliance participating in Change Control meetings and maintaining the Forward Schedule of Change (FSC).
Maintain user account management and Single Sign-On with a focus on supporting a SAS environment and administering Microsoft 365 services integrated with Entra ID (Azure AD).
Implement new solutions and maintain existing ones across the Microsoft 365 suite (including SharePoint Teams Exchange Online and related services) to support collaboration and productivity.
Responsible for observing all laws regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company.
Use Proven principles of security and network design to ensure solutions that align with company policy.
Provide Tier III support by handling complex issues escalated from Service Desk ensuring timely resolution and root cause analysis for critical incidents. Participate in an on-call rotation to support production and non-production environments as needed.
Strong commitment to customer service.
Oversee software deployments patching monitoring backup/recovery and security compliance.
Address vulnerabilities and implement system upgrades to maintain performance.
Analyze results of environmental monitoring and recommend changes to improve performance (tuning). Propose maintain and enforce server policies practices and security procedures.
Responsible for maintaining and developing production user device environment.
Provide mentorship and guidance to junior team members fostering skill development knowledge sharing and adherence to best practices in system administration and IT operations. Document escalated issues and resolutions to support team learning and process improvement.
Accountable for confidentiality and security policy adherence for assigned systems.
Responsible and accountable for developing and maintaining the entitys system security policies and changes and updates to those policies.
Perform other duties as assigned.

Physical Requirements:

Works in an office environment and uses a computer telephone and other office equipment as needed to perform duties.
Noise level in the work environment is typical of that of an office.
Incumbent may encounter frequent interruptions throughout the workday.
Regularly required to sit talk or hear; frequently required to use repetitive hand motion handle or feel and to stand walk reach bend or lift up to 50 pounds.

Are you looking for a company who believes in world class employee culture and focuses on growing YOU professionallyAlpine Intel is dedicated to innovation across the property auto liability and workers comp insurance fields helping our customers reach peak performance throughout the policy life cy...