Private Captial Solutions Client Service Associate

We are currently seeking an Associate to join the Private Capital Solutions (PCS) Client Service Team under our Client Coverage organization in Manila.

The MSCI Global Client Service team composed of experienced financial professionals provides first-tier support for institutional clients worldwide. Team members handle a variety of methodology usage interpretational and technical questions on our products and services primarily via telephone and email with occasional travel for on-site presentations or trainings. The role involves working with MSCI PCS products assisting clients to streamline the investment process and enable data-driven decisions for private capital investments. Team members work closely with sales executives and relationship managers to maintain and develop client relationships.

Currently the PCS Client Service teams are present in the following locations: Manila Stellenbosch Sofia Monterrey and New York.

SCOPE OF RESPONSIBILITY:

• Gain a thorough understanding of the MSCI PCS product suite and how its products fit into the organization and its processes
• Analyze understand and competently address clients queries concerns and requests
• Act as point of contact and take ownership of all routine client inquiries and data requests
• Participate in developing client relationships through proactive follow up on issues raised by clients
• Keep up with current events and trends in the market place and analyze market performance and data for our clients on a reactive and a proactive basis
• Maintain relationships by ensuring relevant product information is shared with clients
• Liaise with other MSCI departments to ensure all clients requests/inquiries are managed appropriately
• Provide on-site/virtual client presentations or trainings
• Provide client feedback to the Coverage Product Management Research and Production groups
• Participate in the development of colleagues by training new hires and knowledge sharing throughout the organization

SPECIFIC KNOWLEDGE/SKILLS REQUIRED:

• A self-starter who is highly motivated and has the ability to work individually and within a team
• Strong analytic quantitative problem-solving and organizational (i.e. ability to handle multiple projects under tight short-term deadlines) skills
• Have a fair understanding of the Private Capital landscape including current trends key market players and investment strategies
• Excellent verbal and written communication skills in English and Korean with the ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients
• Able to work with diverse cultures on a global team and knows when to involve appropriate colleagues in projects regardless of function geography and business line
• Adept in the use of Microsoft Office and tools

DESIRED EXPERIENCE:

• 1-3 years of finance accounting or investment experience
• 1-3 years of experience working on portfolio analysis and/or performance measurement
• 1-3 years of training consulting or client presentation experience

DESIRED QUALIFICATIONS:

• Required - Undergraduate Degree in finance economics or other related quantitative fields; Highly desired - Masters Degree in Business Administration Finance Financial Mathematics or equivalent either completed or studying a Finance related professional qualification e.g. CFA CAIA

What we offer you

• Transparent compensation schemes and comprehensive employee benefits tailored to your location ensuring your financial security health and overall wellbeing.

• Flexible working arrangements advanced technology and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues who inspire support and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey followed by access to our platform LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection including eight Employee Resource Groups. All Abilities Asian Support Network Black Leadership Network Climate Action Network Hola! MSCI Pride & Allies Women in Tech and Womens Leadership Forum.

At MSCI we are passionate about what we do and we are inspired by our purpose to power better investment decisions. Youll be part of an industry-leading network of creative curious and entrepreneurial pioneers. This is a space where you can challenge yourself set new standards and perform beyond expectations for yourself our clients and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research data and technology we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex gender gender identity sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy (including unlawful discrimination on the basis of a legally protected parental leave) veteran status or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process please email and indicate the specifics of the assistance needed. Please note this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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