Customer Service Representative
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Job Location:
Wellington - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
05-11-2025
Vacancies:
1 Vacancy
Job Summary
About this opportunity
The position is a full-time fixed-term contract with a duration of 12 months.
Reporting directly to the Sales Manager the Customer Service role is responsible for managing daily interactions with customers ensuring their needs are met promptly and professionally. The customer base includes both external clients and internal stakeholders such as operations technical distribution purchasing/planning and quality teams. This role also manages all administrative processes related to customer engagement and provides critical support to Account Managers in fulfilling their responsibilities.
Your key responsibilities will be to:
- Process customer orders accurately and promptly using SAP ensuring smooth order fulfillment and maintaining strong customer relationships.
- Manage administrative tasks such as credit processing pallet returns and customer correspondence to support sales operations.
- Handle customer quality complaints by logging NCRs coordinating corrective actions and ensuring timely responses.
- Communicate proactively with customers about changes maintain contact databases and share market insights with the team.
- Process all export orders against stock manufacturing dates and freight bookings.
- Provide basic support to the Sales Team in forecasting and performance tracking as needed.
- Ensure compliance with health safety and environmental standards by reporting hazards participating in reviews and supporting WHSE initiatives.
- Collaborate across departments including Distribution Quality and Site Services to ensure seamless operations and customer satisfaction.
Your skills and experience:
To be successful in this role youll have:
- Proficiency with both excel and SAP or similar ERP systems.
- Strong communication and interpersonal skills.
- Ability to compile and analyse performance reports.
- Attention to detail and accuracy in processing orders and invoices.
- Problem-solving skills and a proactive approach to addressing customer and company issues.
- Ability to work collaboratively with various departments (production planning distribution procurement).
Additional Information :
Why Join Us
- Work for a company dedicated to sustainability and leading the circular economy.
- Take advantage of opportunities for professional growth and development as the company continues to expand.
- Thrive in a supportive forward-thinking environment that values your expertise.
- Strong team work ethic and safety-first culture.
- Collaborate with passionate people and shape a safer smarter future.
- Discounted rates and savings through our benefits program
Location: Wellington New Zealand
Hours: Regular daytime working hours - Monday to Friday
How to apply:
If this role sounds like you please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. If you would like to learn more about our company you may check our website: Home - Pact Packaging
Remote Work :
No
Employment Type :
Contract
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
PACT Recycling a division of PACT, dedicated to sustainability and innovation in plastic recycling. We value diversity and are committed to creating an inclusive workplace where everyone can thrive. Join us and be part of a team that genuinely cares about its people and the environmen ... View more
