Senior Account Sales Representative

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases Specialty Products Refrigeration Systems Power Systems and Comprehensive Services; and leading our industry by Innovating Whats Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Senior Account Sales Representative

Location: Richmond VA

What were looking for:

We are looking for a self-motivated and detail-oriented individual to work with our customers sales teams and internal teams to initiate front-end processes and help deliver exceptional customer service throughout the customer journey.

What youll be responsible for in this role:

• Lead strategic account management by serving as the primary liaison for key customers delivering tailored support and ensuring consistent high-level communication
• Oversee complex product configurations and ensure the delivery of precise quotations and comprehensive order packages for strategic accounts
• Collaborate with the engineering team to evaluate the viability of customer requests for custom product configurations
• Articulate the value of company product/service offerings
• Support sales managers and Representative groups with quoting and order processing
• Oversee all aspects of a customers account including coordinating pickups handling

billing inquiries and monitoring delivery status

• Identify anticipate and manage issues that impact customers both internally and externally and work to resolve them efficiently
• Cultivate collaborative partnerships with internal teams including Transportation Operations Finance and IT to effectively advocate for the customer
• Spot account improvement opportunities and clearly communicate recommendations to customers and internal teams.
• Maintain high standards of data integrity and customer satisfaction
• Provide guidance and support to offshore Account Representatives in Cebu ensuring alignment with team standards processes and customer service expectations.

Ideal Candidate Traits

• Strong customer-first mindset and relationship-building skills
• Excellent written and verbal communication
• Highly organized and detail-oriented
• Comfortable managing multiple priorities under pressure
• Collaborative team player with coaching and training capabilities
• Resourceful proactive and committed to continuous improvement

What are the basic qualifications

• Bachelors Degree and 5 years experience in account management/ inside sales or 10 years in account management / inside sales

What are the preferred qualifications

• MS Office (Outlook Excel PP)
• Ability to read & interpret store fixture plans

To be a great fit for the role:

• Experience in an OEM manufacturing environment
• Familiarity with AS400 or similar ERP systems
• Ability to read and interpret store fixture plans
• Basic Refrigeration product knowledge
• Proficiency in Microsoft Office Suite (Excel Outlook Word PowerPoint Teams)
• Bilingual (Spanish) is a plus

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. Its our values that define Dover to all of our key audiences: our shareholders customers prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions as they form the basis by which we do our jobs make decisions and measure our performance. Its our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards Openness and Trust

Whats in it for you

• Medical Dental and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

#LI-CW2

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities duties and skills required of personnel so classified. Furthermore they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.