Agent Development Engineer (FSM) IFS TheLoops

About TheLoops

TheLoops an IFS company is the first enterprise-grade AI Agent platform built for SaaS CX and mission-critical industries. Our AI Agents are like digital coworkers: secure always learning and working 24/7 to drive measurable business outcomes. As we grow were looking for mission-driven individuals to help us deliver the future of AI-powered operations.

At TheLoops we:

• Lead with Curiosity: We ask questions learn and communicate with respect for each other.
• Learn by Making: We iterate fast to deliver tangible solutions with humility.
• Listen to the Loop: We use data and feedback to map our path to success and measure it with autonomy and empathy.

TheLoops is redefining how modern support organizations scale. TheLoops is redefining how modern organizations scale and our customers rely on us to unify their technical stack and deliver real-time AI-powered insights and Agentic capabilities

As an AI Engineer Field Service Management (FSM) you will translate complex field service business processes into autonomous AI agent logic that drives intelligent scheduling dispatch maintenance and service execution. 

Youll work closely with customers implementation teams and platform engineers to design configure and deploy AI agents that deliver measurable improvements in efficiency response time and service quality. The role combines field service domain expertise software development skills and applied AI problem-solving. 

AI Agent Design & Development 

• Translate field service management processes into autonomous AI agent workflows and logic. 

• Configure and develop agents to automate scheduling work order management and technician dispatch. 

• Develop and test agent logic through scripting and platform tools. 

• Collaborate with AI engineers to refine performance ensure reliability and scale across customer environments. 

Process Understanding & Translation 

• Partner with FSM domain experts to map service delivery workflows into structured agent logic. 

• Ensure agent logic adheres to business rules service KPIs and operational dependencies. 

• Document agent configurations and decision logic for repeatable deployment and ongoing sustainment. 

Cross-functional Collaboration 

• Collaborate with Implementation & Sustaining Engineering teams to deploy and maintain agents in production. 

• Provide feedback to Product and Platform teams to drive roadmap improvements. 

• Support customers in validating agent performance reliability and ROI. 

Qualifications :

• Expertise in IFS Field Service domain including work order management scheduling optimization dispatch or mobile field operations. 

• Software development or scripting experience (Python JavaScript or equivalent). 

• Understanding of enterprise system integration and API-based workflows. 

• Exposure to AI frameworks or orchestration tools preferred. 

• Ability to translate complex service workflows into logical automatable processes. 

• Strong analytical and communication skills with a hands-on delivery-oriented mindset. 

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

No

Employment Type :

Full-time