Analyst, Technical Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Create your best future as an Analyst Technical Support!
Whats the role
The Technical Support Analysts role is to manage and maintain delivery systems and provide operational support to Project Practitioners through a best practice support model. This includes developing and maintaining knowledge resources as well as providing responses to process queries through the Service Desk.
Key Responsibilities include:
Key Responsibilities include:
- Systems management: Complete system administration processes to maintain system performance health and user access including supporting vendor and partner engagement.
- Project Practitioner Support: Identify trends and opportunities to educate and enable self-serve Practitioner capability.
- Knowledge and Tools Management: Support integration of standards and methods developed outside of the GTO.
What do I need
Essential:
- Strong analytical and problem-solving ability with attention to detail and sound decision-making working effectively both independently and in a team.
- Advanced Microsoft Excel proficiency including functions such as VLOOKUP pivot tables and complex formulas with proven experience in data management and analysis.
- Engineering or Computer Science background capable of supporting environments with multiple concurrent priorities.
Desirable:
- Clarity
- Planview
- SharePoint configuration (Including Power Apps and Workflow)
- Confluence
- JIRA
- SQL or NSQL HTML XML and JSON are all advantageous
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
