Customer Service
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Job Location:
Phnom Penh - Cambodia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Working location: No.1452 St. Betong Kauk Chambak village Chaom Chao 1 quarter Po Senchey district Phnom Penh Cambodia
- The Customer Service Representative will be responsible for providing excellent support to clients handling inquiries resolving issues and ensuring customer satisfaction.
- This role requires strong communication skills attention to detail and the ability to work in a fast-paced environment.
- Respond promptly to customer inquiries via phone email or other communication channels.
- Provide accurate information about products services and company policies.
- Maintain customer records and update information in the system.
- Coordinate with internal teams (sales operations technical) to ensure timely resolution of issues.
- Ensure compliance with company standards and procedures.
- Responsible for receiving the test orders preparing login in test order assigning the test numbers taking photos of the submitted samples
- Responsible for handling general inquiries of submission for testing.
- Responsible for contraction submitter or vendor to provide additional information or submit additional sample for testing.
- Report to supervisor or Managing Director for complaint receipt
- Prepare daily sample in/ report out record and monthly clients number of sample/ revenue report for manager review.
- To acquire a good understanding of the Quality System and responsible for implementing maintaining and continually improving the system to achieve the companys quality objectives.
- Following up customer inquiries and report to supervisor.
- Perform any other duties as assigned by Management.
Qualifications :
- Relevant prior experiences as a Customer Service in any company.
- Bachelors degree in Business Administration Communication or related field.
- Minimum 12 years of experience in customer service or client support.
- Strong verbal and written communication skills in English.
- Proficiency in MS Office and familiarity with CRM systems.
- Ability to multitask and work under pressure.
- Require experience letter from previous company.
- Priority in Chinese language is an added advantage
- Ability to effectively communicate across all levels of the organization
Additional Information :
- 13-month bonus
- Performance bonus: subject to performance
- Allwances: Meal Transportation
- Leaves: 18 annual leaves per year
- Full salary and mandatory insurance from probation
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eur ... View more
