Customer Service Engineer
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Job Location:
Phnom Penh - Cambodia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Industry: Electronics
Job Summary:
Responsible for handling customer service claims troubleshooting issues and ensuring timely problem resolution for both on-site and walk-in cases. The role involves managing customer inquiries maintaining accurate service records and preparing regular reports. This position also supports continuous improvement initiatives to enhance service quality and customer satisfaction
Job Responsibilities:
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Handle customer service claims for both on-site and walk-in cases.
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Analyze issues and perform troubleshooting via phone or on-site with installers or customers to ensure timely resolution.
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Prepare Quality Product Information Sheets after each repair and report to the direct supervisor.
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Manage customer inquiries and provide first-call resolutions to strengthen customer trust and loyalty.
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Maintain accurate service documentation including repair logs spare part usage and maintenance records.
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Prepare and submit weekly and monthly service reports to the supervisor and manager.
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Set and monitor personal KPIs in alignment with company goals and service quality standards.
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Support continuous service quality improvement and provide constructive feedback to enhance customer experience.
Job Requirements:
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Bachelors degree in Engineering Technical or a related field.
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Minimum 2-3 years of experience in customer service after-sales or technical support roles.
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Strong technical knowledge of product installation troubleshooting and repair.
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Proficient in Microsoft Office (Excel Word PowerPoint); SAP knowledge is an advantage.
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Good analytical communication and problem-solving skills.
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Strong customer service mindset with attention to detail.
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Ability to work independently and under pressure.
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Good command of English and Khmer (both spoken and written)
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
