Social Media Customer Service Agent

As a Social Media Customer Service Agent you will will respond to Customer requests for betting odds received via Social Media Channels check if they are available on the website and if not generate the odds using a Bet Builder tool before responding back to the customer. You will work on a variety of brands and requests.

Reporting to the Social Media Team Manager you will be part of the Customer Service team who are responsible for the care and protection of our customers globally using a wide range of technologies and working across various teams.

Are you ready to be part of our journey to be crowned the undisputed champions of the sports betting gaming and interactive entertainment industry

What you will do 

• Take a proactive approach to understanding which bets are available on the website for daily sporting events.
• Liaise with the Trading Team to identify if requests for odds outside of those advertised can be provided to customers.
• Recognise players requesting multiple odds combinations and raise to the Social Media Team Manager.
• Monitor competitor Social Media traffic to spot trends in betting activity that could provide potential markets for Entain.
• Communicate any service related messages to the Customer Operations team.
• Identify and escalate any potential Responsible Gaming triggers displayed by customers on the social feeds.

Qualifications :

• High attention to detail
• Natural ability to communicate with high volumes of customers via Social Channels
• Excellent customer service skills
• Interest in Sports an advantage
• Excellent level of English written and spoken

Additional Information :

At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning.

Depending on your role and location you can expect to receive benefits like:

• Generous group bonus scheme
• Hybrid working - 2 days in the office
• Private medical insurance
• Pension Scheme - matched to 6%
• Ability to buy and sell holiday
• Free subscription to wellbeing app Unmind
• Entain & Enhance days 2 paid days off to focus on your professional or personal development
• Sharesave Scheme

And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.  

Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.

At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future - for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.

Remote Work :

No

Employment Type :

Full-time