Administration Assistant Part time

The Administration Assistant plays a critical role in ensuring a positive and seamless experience for patients supporting a clinical team and upholding the highest standards of communication empathy and operational efficiency. This role is 20 hour per week.

• Serve as the first point of contact for patient inquiries providing timely accurate and compassionate responses regarding the services processes and costs.
• Management appointment bookings validation rescheduling cancellations ensuring efficient use of clinician time and minimising patient wait times.
• Support doctors by coordinating their schedules relaying patient questions and ensuring all relevant information is communicated clearly and promptly.
• Triage and respond to a high-traffic mailbox prioritising urgent queries and ensuring all patient communications are addressed within agreed timeframes.
• Maintain accurate patient records in the system ensuring data privacy and compliance with relevant regulations and MedHealth policies.
• Participate in team meetings and training sessions to stay updated on service changes and best practices.
• Seamless patient journey from initial inquiry through to appointment and follow-up resulting in high patient satisfaction and engagement.
• Efficient and accurate scheduling maximising clinician availability.
• Timely and professional handling of all patient queries ensuring no communication is overlooked and response times meet or exceed targets.
• Consistent clear and empathetic communication that builds trust and rapport with patients.
• Accurate and up to date patient records supporting both clinical care and administrative requirements.
• Perform all tasks in accordance with the Quality Management System
• Actively identify and contribute to opportunities for innovation and continuous improvement
• Always maintain a patient focus and a commitment to deliver service excellence
• Function as an effective positive team member
• Promote and support practices that are inclusive responsive safe accessible and sustainable
• Maintain active knowledge of work health and safety practices and procedures and take reasonable care of your safety and the safety of others
• Adhere to all policies and procedures
• Carry out other reasonable duties as required
• Undertake project work as required by the business

Qualifications :

• At least 2 years in a patient navigation or healthcare administration role.
• Experience in a fertility mental health or medical practice environment highly desirable.
• Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically.
• Strong organisation and time management skills able to manage multiple tasks and priorities in a fast-paced environment.
• Empathy patience and cultural competency when dealing with diverse patient backgrounds.
• Ability to work collaboratively within a multidisciplinary team.
• Knowledge of healthcare billing is an advantage.

Demonstrate behaviours aligned with our Code of Conduct including:

• Protection of confidential information and intellectual property
• Respecting fostering dignity and demonstrating equal treatment of all team members clients suppliers contractors and business partners
• Professionalism and acting with integrity
• Objective performance of duties and responsibilities
• Active identification reporting of any perceived or actual conflict of interest

Additional Information :

Why join us

• Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel) Novated Leasing Salary Packaging Employment Assistance Program Paid Parental Leave & Purchased Leave.
• Employee Referral Program Be rewarded for successfully recommending great talent.
• Thorough induction ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.
• Reward and recognition program.

You are welcome here.

Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
 

Remote Work :

Yes

Employment Type :

Part-time