Trainer III
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As aTrainer III you will lead training sessions for new call center employees focusing on mid- to high-complexity products client tools and operational processes. You will guide groups of 30 to 35 new hires through a structured training program lasting up to three weeks with the goal of ensuring they meet performance and attendance metrics required to graduate from training
Key Responsibilities:
- Lead Training Sessions:Facilitate classroom training for groups of 3035 new hires.
- Track Performance & Attendance:Monitor trainee progress to ensure they meet required metrics.
- Provide Coaching & Feedback:Deliver ongoing coaching to support trainee success.
- Support Nesting:Assist new hires during their transition into live operations.
- Create Reports:Use Excel to track and report on performance and attendance.
- Handle Terminations:Support the termination process for trainees not meeting expectations after coaching.
Additional Duties:
- Prepare coordinate and lead training sessions.
- Manage learners and guide policy and procedural application.
- Participate in train-the-trainer sessions.
- Contribute to the development of training materials including computer-based training scripts.
- Collect and compile data for reporting purposes.
- Apply participant feedback for continuous improvement.
- Support operations as needed including floor support call handling and escalations.
What You Get:
- Full-time employment at$20.00/hour which may be below your states minimum wage. Please take this into consideration when applying
- MondayFriday schedule (7:00 AM4:00 PM or 9:00 AM6:00 PM based on business needs)
- Open availability required between 8:00 AM8:00 PM
- Weekends off
- Career growth opportunities
- Full benefits package
Requirements:
- Must be 18 years of age or older
- Internal candidates must have at least 6 months in their current role
- Must successfully pass a background check credit check and fingerprinting
Preferred Qualifications:
- Minimum 1 year of experience as a Trainer or Classroom Instructor
- Associate degree or equivalent combination of education training or experience (bachelors degree preferred)
Due to varying state and local minimum wage laws we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result we may be unable to consider applicants from certain states or municipalities at this time.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $20.00 per hour
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
