Receptionist

We are seeking candidates with 2 year of experience in Reception services to join our team in Chicago IL! This position will be responsible for fostering a professional and pleasant working environment by providing excellent customer service in the fields of general office services and facilities maintenance admin responsibilities Set-up/scheduling conference meetings via Teams and Webex and coordination in a Corporate setting.

Benefits Include:Medical Dental Vision STD LTD Life 401k Paid Time Off and Bonus Incentives!

Hourly Compensation: $21.00/hr-$22.00/hr USD

Hours: 7:30am to 4:30pm with availability to work overtime when asked.

Who We Are

IST Management is a business process outsourcing company. Founded in 1997 we have over 1800 employees with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management e-Discovery services including processing hosting court reporting collections and forensics managed review and managed services.

IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. Weve been honored as one of the Nations Best & Brightest Companies to Work For awarded the HR Professional Excellence Award from the Society for Human Resource Management and weve made the INC 5000 list. Were a proud partner of the Military Spouse Employment Partnership through our nations Department of Defense and have committed to Hiring Our Heroes mission to hire 100000 active and former service members.

You can check out for more info on us!

COMMUNICATION

The Receptionist interacts with clients and guests either by telephone or in-person. The Receptionist listens articulates clearly and takes appropriate actions. The Receptionist anticipates the unexpected asks the right questions and manages situations with poise:

Serve as the voice and face of the company.
Answer and screen all incoming external and internal telephone calls in a welcoming and professional manner. Communicate clearly and effectively with all callers
Approach others tactfully and professionally; react well under pressure; treat others with respect; accept responsibility for actions; follow through on commitments
Assist all clients and visitors and facilitate their arrivals and departures using appropriate technology and other means to provide accurate information. Notify the team of visitor arrivals promptly with reminders if necessary. Guide visitors to appropriate conference rooms and visitor offices and provide light administrative support
Act as primary responder to security issues calmly and professionally and report issues to management appropriately. Liaise with building management as appropriate

GUEST SERVICES

The Receptionist has the ability to meet and exceed guests expectations and provide services they need. The role requires a professional outgoing and welcoming personality that understands the value of first impressions client service and dedication to creating a memorable experience for all guests. To make a great first impression there are four must-dos: (i) friendly welcome; (ii) stand to greet the client/guest; (iii) make eye contact; and (iv) smile:

Provide a warm welcoming environment for all clients and guests
Greet clients and guests politely by name engaging with them and escorting them to their meeting room
Ensure all requests are dealt with in a timely and friendly manner
Identify and resolve problems in a timely manner; gather and analyze information and develop alternative solutions; use reason when dealing with emotional situations; and the ability to manage changing circumstances quickly and calmly while being responsive to the needs of the clients and guests
Anticipate the needs and expectations of each individual client or guest and respond to extremely varied requests (e.g. offering an umbrella to a client/guest when it is raining)
Attend to Receptionist needs of clients/guests to include car service reservations parking garage assistance restaurant reservations check airlines and print boarding passes theatre tickets or other hospitality-driven services that clients or visiting attorneys might request
Ability to balance team and individual responsibilities; exhibits openness to others viewpoints and ideas; contributes to building a positive team; committed to supporting co-workers and clients/guests
Improve and promote quality and a first-class experience; demonstrates accuracy and thoroughness; follows all policies and procedures applies feedback to continue to improve

KNOWLEDGE CENTER / RESOURCE

The Receptionist serves as a source of information for the office and has a wide range of resources available to guests. Provide working knowledge of conference-related technical skills such as setting up conference calls long-distance dialing Teams meetings and LAD-related issues for visitors
Ability to provide clients with inside knowledge of the best coffee shops restaurants and dry cleaning services in the area and provide guidance as guests/clients navigate their travel and time in the city
Have a depth of understanding about the firm the people and the clients
Inform Conference and Events Coordinator Facilities Manager and/or Office Administrator of: any and all facilities issues; ensure that the client reception area is kept clean and professional in appearance and is in compliance with client confidentiality; and check all amenities equipment
Familiarize oneself with firm personnel policies and procedures
Attain proficiency in the conference room reservation software (Service Now). Book conference rooms and visitor offices and ensure that all necessary components for meetings (A/V food room configuration and similar requirements) are provided. Coordinate with food services vendor for all client and internal meeting requests; track all data for client and internal billing purposes

OTHER RESPONSIBILITIES

Attend all necessary training including software(s) as required to perform job functions
Handle multiple tasks to include but not limited to event preparation such as envelope stuffing or name tag preparation Excel projects short correspondence photocopying faxing mailing and light assistant duties
Maintain a flexible work schedule to change hours as necessary to accommodate events meetings firm holidays weather and other types of emergencies; overtime as required
Professional appearance and strict adherence to firms required dress code for this position
All members of the firm are encouraged to participate in our Global Citizenship program
Other special projects and duties as assigned

Ideal candidates have the ability to confidently interact with clients and visitors possess excellent communication abilities and are ready to grow in their professional career. Previous experience in a Law Firm Reception or Administrative role is a requirement! Other qualifications include:

• High School Diploma or GED required; authorization to work for any employer in the US required
• Microsoft Office proficiency required and may be tested; Relevant hospitality/ administrative experience with high visitor and call volume in a medium-to-large-sized organization preferred
• 45 wpm typing skills good spelling and grammar and basic knowledge of Microsoft Office suite; Effective and professional verbal communication skills;English is required; other languages are a plus
• Strong organizational skills and calendar management skills; Resourceful in problem-solving and meeting client/visitor needs
• Professional appearance and outgoing positive demeanor
• Ability to write read and comprehend correspondence memos emails and basic instructions

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment please let us know by informing our Talent Acquisition team at

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.