System Specialist EDI

About Acrisure

A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together we connect clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.

In the last twelve years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership accountability and collaboration we equip our teams to work at the highest levels possible.

Job Summary:

Provide a seamless benefits enrollment experience using online enrollment platform to set-up and maintain accurate electronic communication of data to benefit carriers and vendors ultimately ensuring members receive the coverage they elect from offerings provided to them by their employer.

Responsibilities:

• Communicate with the benefit carriers throughout the EDI file setup process (via phone and email).

• Communicate programming needs and progress to internal team members.

• Gather necessary information and documents for setup and programing of each EDI field.

• Prioritize each client and their carriers for the most efficient course of development.

• Use bswift Feedbuilder platform to program EDI files accordingly to carrier specifications.

• Test and troubleshoot the EDI file programming to work correctly for every scenario.

• Organize and manage active EDI files for each client.

• Work with tech support to troubleshoot secure server connections and programming issues.

• Work with the enrollment team to coordinate EDI files going into production and troubleshoot enrollment discrepancies or errors on audit reports from the carriers.

• Learn the nuances of Feedbuilder and find ways to improve the internal programming processes.

• Manage the process of EDI files during open enrollment.

• Build and manage other reports to carriers via the vendor interface.

• Stay up to date on new software releases and changed or added functionalities in Feedbuilder.

• Develop and maintain a positive relationship and rapport with each client.

• Develop and maintain a positive relationship and rapport with benefit enrollment system support staff requesting enhancements to the system as needed.

• Attend regularly scheduled training and conferences when content is deemed advantageous.

• Participate and contribute to department meetings.

• Comply with agency standards policies and procedures.

Requirements

Required Qualifications

• Strong organizational and time management skills along with a demonstrated attention to detail

• Professional verbal and written communication skills

• Excellent technology and computer system skills.

• Ability to establish credibility and develop strong relationships with internal stakeholders through ethics integrity professionalism and mutual respect.

• Effective change management time management and follow-up skills

• Excellent critical thinking skills: ability to troubleshoot.

• Proficient computer skills with agency management software systems basic working knowledge required/Intermediate knowledge preferred of Microsoft: Word Outlook PowerPoint Excel and OneNote.

• Customer service oriented.

• bswift experience preferred.

• Knowledge of Agency Management Systems; Applied Epic a plus.

• Able to function independently and as part of a team.

Education and Experience:

Required Qualifications

• High school diploma or recognized equivalent is required.

• Associate degree or higher is preferred or equitable experience.

• Minimum 2 years of customer service experience is preferred.

Benefits and Perks:

• Competitive compensation

• Generous vacation policy paid holidays and paid sick time

• Medical Insurance Dental Insurance and Vision Insurance (employee-paid)

• Company-paid Short-Term and Long-Term Disability Insurance

• Company-paid Group Life insurance

• Company-paid Employee Assistance Program (EAP) and Calm App subscription

• Employee-paid Pet Insurance and optional supplemental insurance coverage

• Vested 401(k) with company match and financial wellness programs

• Flexible Spending Account (FSA) Health Savings Account (HSA) and commuter benefits options

• Paid maternity leave paid paternity leave and fertility benefits

• Career growth and learning opportunities

• and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Pay Details

Pay Range: if applicable

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

At Acrisure we firmly believe that an inclusive workforce drives innovation creativity and ultimately our collective success.

We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at your new opportunity awaits you.

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Why Join Us:

At Acrisure were building more than a business were building a community where people can grow thrive and make an impact. Our benefits are designed to support every dimension of your life from your health and finances to your family and future.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks including:

• Physical Wellness: Comprehensive medical insurance dental insurance and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race color religion sex national origin disability or protected veteran status. Applicants may request reasonable accommodation by contacting .

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome your new opportunity awaits you.